CompTIA 220-902 Online Practice Questions and Exam Preparation

CompTIA 220-902 Online Questions & Answers

• Question 481:

  A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

  A. "Can you get to the Internet?"
  B. "What exactly does not work?"
  C. "Does the PC turn on?"
  D. "Are you able to sign on?"
  B. "What exactly does not work?"

• Question 482:

  A user has reported sluggish performance to the help desk. A technician determines the user has been installing applications for entertainment and one of them might be slowing down the system. Which of the following tools would help the technician track down the troublesome application(s)?

  A. msconfig
  B. regedit
  C. defray
  D. gpupdate
  D. gpupdate

• Question 483:

  A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?

  A. Map printer
  B. Reboot computer
  C. Check to see if printer is turned on
  D. Log in as a different user and see if printer is mapped
  A. Map printer

• Question 484:

  Which of the following can be used to remove a virus from a computer?

  A. Anti-spyware software
  B. Anti-malware software
  C. System Restore
  D. Event Viewer
  B. Anti-malware software

• Question 485:

  Which of the following is true when Bob, a technician, is setting default security permissions on a folder?

  A. There are no significant changes to other files.
  B. The created folder inherits the most restrictive permissions within the folder.
  C. The permissions are inherited by all files and folders within that folder.
  D. All folders within that folder are given a restrictive password.
  C. The permissions are inherited by all files and folders within that folder.

• Question 486:

  A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).

  A. Task Manager
  B. System registry
  C. Log files for the new application
  D. Event Viewer
  E. %SystemDir%\System32\Drivers
  C. Log files for the new application
  D. Event Viewer

• Question 487:

  Which of the following can cause a popup box to display on a laptop, alerting a user that they have performed the same action 5 times, and asking them to click OK to enable this feature?

  A. Lock indicator lights
  B. Flickering display
  C. Ghost cursor
  D. Sticky keys
  D. Sticky keys

• Question 488:

  Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).

  A. Increase the amount of RAM to improve disk checks
  B. Backup all data on the drive
  C. Upgrade to a home server
  D. Purchase a new hard drive
  E. Change the drive configuration to RAID 0
  F. Upgrade to Windows 7 Professional
  B. Backup all data on the drive
  D. Purchase a new hard drive

• Question 489:

  A technician is performing an OS upgrade and is provided with an ISO installation file. The customer's computer is running Windows 8. The computer does not have an internal optical drive. Which of the following boot methods would be the BEST to perform the upgrade with the latest amount of effort?

  A. USB
  B. SSD
  C. PXE
  D. CDR
  A. USB

• Question 490:

  A technician has received new computers to upgrade the marketing department on a large company. The old computers are to be refreshed and donated as part of company policy. Data contained on the drives needs to be inaccessible prior to donation. Which of the following methods BEST achieves this goal?

  A. Single drive wipe
  B. Degaussing
  C. Low-level format
  D. Multipass overwrite
  D. Multipass overwrite