Which of the following features of a mobile device operates the touch screen?
A. Gyroscope
B. Digitizer
C. Accelerometer
D. Geotracking
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A. Follow the customer's prescribed course of action.
B. Convince the customer to take a better course of action to resolve the issue.
C. Explain why the customer's prescribed course of action is incorrect.
D. Acknowledge the customer's input, but follow another course of action.
A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue?
A. WiFi analyzer
B. Loopback plug
C. Signal booster
D. Packet sniffer
A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions?
A. Remove SATA 1 from the RAID group then try to re-add it
B. Replace both drives then restore from a backup
C. Remove both drives then switch the SATA channels
D. Replace SATA 1, rebuild the RAID and replace SATA 0
A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?
A. Copy the DLL file from a working PC and use the regsvr32 command to load the file
B. Run the Windows Update utility to manually reinstall the DLL file
C. Run the defrag utility to correct any fragmentation that may have damaged the file
D. Research the DLL file to identify the application it corresponds to before continuing
A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements?
A. GPT
B. Logical
C. MBR
D. Extended
An IT manager needs to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST?
A. Boot from PXE.
B. Install Windows using DVD.
C. Reboot computers with USB drive.
D. Press F8 while rebooting.
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?
A. The motherboard BIOS version is out of date.
B. The incorrect video card drivers are installed.
C. The power connector for the video card is unplugged.
D. The video card is unsupported by the motherboard.
When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:
A. CMOS battery.
B. video card.
C. IDE cable.
D. floppy cable.
A technician is tasked to change the number of CPU cores available to the OS to enhance productivity. Which of the following tools would allow the technician to perform this task?
A. msconfig
B. perfmon
C. taskmgr
D. dxdiag
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