Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).
A. Windows 7 Home PremiumThe customer reports their PC freezes up every day around the same time. Which of the following utilities would be BEST to check for any error codes?
A. Windows UpdatesWhen working on a system, Joe, a technician, needs to prevent computer component failure by following a few simple rules. Joe is handling internal components but is not using an ESD strap. After opening the computer, which of the following should Joe do NEXT?
A. Remove dust from the systemJoe, a technician, arrives onsite at a customer's home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A. Maintaining good communications with the customerThe IT department is implementing three-factor authentication for traveling users who connect to the network via VPN. Which of the following BEST addresses this request?
A. PIN, username and passwordA nurse is often rushed away from the workstation during an emergency without warning. The system administrator would like to reduce the chance that someone could use their machine while they are away for the duration of emergencies. Which of the following could the administrator do to help address this?
A. Set a screensaver passwordAfter several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
A. Run the malware removal program while disconnected from the InternetA technician has configured the ability to connect to a small office server using remote desktop from a workstation within the office. The technician has reviewed logs that show constant brute force attacks to that server from outside the network. Which of the following would prevent this from occurring?
A. Configure the server to use a static IPA user has installed a new application. After installing the application another application stops functioning and displays a missing DLL message. After determining which DLL has been deleted and finding it on the system, which of the following tools should be used to correct the error?
A. REGSRV32When using a PC on a Windows Domain, which of the following is the MOST critical service when connecting to multiple file, print, and email servers?
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