Which of the following is a business use case for desktop virtualization? (Select TWO).
A. Circumvent software licensing
B. Disaster Recovery
C. Security Monitoring
D. Software Testing
E. Increased Storage Space
Which of the following is a best practice when securing passwords for a desktop? (Select TWO).
A. Store on a flash drive
B. Place in an encrypted file
C. Place in a zip file
D. Passwords should be memorized
E. Store on an FTP
A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?
A. Return to the work van and get tools which contain the correct screwdriver.
B. Instruct the customer on the importance of using proper tools.
C. Replace the screws with ones that actually fit the customer's screwdriver.
D. Use the screwdriver provided by the customer, being careful not to further strip any of the screws.
A user reports that their PC will not boot after multiple attempts. Which of the following should be the technician's FIRST response?
A. "Are you able to log in?"
B. "Do you see lights on the PC?"
C. "Do you hear a clicking sound?"
D. "Is the PC plugged in?"
A technician discovers that a hard drive has died in a RAID 0 configuration. Which of the following would be the outcome of this situation?
A. The user will need to replace the PC.
B. The technician will need to back up and replace the drive.
C. The user will lose all non-backed up data.
D. The technician will need to replace the drive and rebuild the array
A user has asked for a recommendation for a strong password. Which of the following passwords is the STRONGEST?
A. password!
B. Pa$sw0rd
C. pa$4w0rd
D. thisismypsswrd1
Which of the following would be the BEST choice to use when implementing a business virtual environment?
A. Thick client
B. Thin client
C. Media PC
D. Remote desktop
Which of the following methods is BEST used to ensure that data on a hard drive cannot be recovered?
A. Overwrite the drive
B. Use a degaussing tool
C. Repartition the drive
D. Format the drive
A user has moved into a building and is installing a new wired network. There is existing cabling throughout the building. The user would like to prevent hardware that they do not own from connecting to the network. Which of the following actions would BEST prevent outside users from connecting?
A. Enable static IPs
B. Disable DNS
C. Disable local proxy server
D. Enable MAC filtering
A user reports slow performance on their PC after importing some photos. Which of the following maintenance tasks should a technician recommend in order to increase performance?
A. Defragmentation
B. Install new camera drivers
C. Update anti-virus definitions
D. Run CHKDSK
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