220-802 Exam Details

  • Exam Code
    :220-802
  • Exam Name
    :CompTIA A+ Certification Exam
  • Certification
    :CompTIA A+
  • Vendor
    :CompTIA
  • Total Questions
    :993 Q&As
  • Last Updated
    :May 26, 2026

CompTIA 220-802 Online Questions & Answers

  • Question 701:

    A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?

    A. Document finding, actions, and outcomes
    B. Identify the problem
    C. Establish a theory
    D. Establish a plan of action to resolve the problem

  • Question 702:

    A technician just finished replacing the system board of a user's laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart midway through the OS boot screen process. Which of the following MOST likely needs to be fixed?

    A. The optical drive needs to be moved lower in the boot process, below the hard disk.
    B. The BIOS version on the motherboard is stock, and needs to be updated to the latest release.
    C. The technician forgot to enable the SATA controller in the BIOS.
    D. The hard drive operation setting in BIOS needs to be changed from AHCI to IDE.

  • Question 703:

    Which of the following settings MUST be configured in order to turn on a VoIP phone?

    A. PoE
    B. Flow control
    C. VPN
    D. Duplex speed

  • Question 704:

    A technician is attempting to install a RAID 1 configuration. Which of the following is the MINIMUM amount of disks that can be used to create a RAID 1 array?

    A. 1
    B. 2
    C. 3
    D. 4

  • Question 705:

    When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?

    A. BSOD
    B. OS not found on boot
    C. Hard drive failure
    D. RAID array failure

  • Question 706:

    A technician has one computer and needs to create a multiboot to test all Windows environments. Which of the following shows the BEST order for installing the operating systems?

    A. Windows XP Professional, Windows Vista Business, Windows 7 Professional
    B. Windows Vista Business, Windows 7 Professional, Windows XP Professional
    C. Windows 7 Professional, Windows Vista Business, Windows XP Professional
    D. Windows 7 Professional, Windows XP Professional, Windows Vista Business

  • Question 707:

    A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase?

    A. Type of memory available in the desktop and in the phone
    B. Minimum desktop OS and phone OS requirements
    C. Software licensing for multiple installations
    D. Frequency of the wireless connection between devices

  • Question 708:

    A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the technician should take?

    A. Document findings, actions, and outcomes
    B. Test the theory by replacing the motherboard
    C. Test the theory by running memory diagnostic software
    D. Verify the system is working correctly

  • Question 709:

    A technician sends an email to an employee in the finance office telling them they need to change their password right away. The technician then walks into the employee's office to observe as the password is being changed. Later, the

    employee in the finance office reports that their password was compromised.

    Which of the following is the MOST likely cause?

    A. Shoulder surfing
    B. Malware
    C. Phishing
    D. SPAM

  • Question 710:

    A technician is responding to a user reporting corrupted files. Which of the following should the technician do to determine the problem?

    A. Ensure all Windows updates are installed
    B. Perform a backup of all drives
    C. Run CHKDSK
    D. Run defragmentation

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