A technician receives a trouble ticket about intermittent wireless on a user's laptop while they are at home but not at work. Which of the following could be the cause of this issue?
A. While at home, the user is too close to their access pointA user has been reporting their computer is running slow on Fridays after being used all week. A technician believes the problem can be resolved by rebooting the computer. Using the shutdown command in the command prompt on the remote computer, which of the following switches would the technician use to reboot the computer?
A. -rA user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
A. Network diagramIf a technician knows a client's IP address, which of the following command tools can be used to resolve this to the DNS name?
A. NET USEJoe, a user, receives a spam email supposedly sent from a coworker's email address asking for money. This is an example of which of the following common security threats?
A. PhishingA technician is asked to create a login for each member of a four person family, on a home computer running Windows 7. The parents need to have administrative access but the children need to be standard users. Which of the following Control Panel icons should the technician select to create these logons?
A. Parental ControlsWindows XP Mode is available in which of the following Microsoft Windows environments?
A. Windows Vista UltimateA laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which of the following would a technician do FIRST in this situation?
A. Install a replacement memory module.A manager needs to have remote access to the main office at all times. Which of the following is the BEST setup?
A. WWANA technician needs to securely delete all data from a hard drive containing highly sensitive information. Which of the following is the BEST way to delete the data?
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