CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 541:

  A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visiting the office must walk past the computer to enter and leave the office.

  Which of the following will offer the best protection against physical threats?

  A. Using screen lock
  B. Installing a privacy screen
  C. Implementing password complexity
  D. Locking the computer case
  E. Enabling drive encryption
  D. Locking the computer case

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  Explanation

  The best protection against physical threats, especially in a common area where the computer is publicly accessible, involves physically securing the hardware. Option A: Using screen lockScreen locks are good for securing access temporarily but do not protect against physical tampering or theft. Option B: Installing a privacy screenPrivacy screens prevent visual access but do not secure the hardware. Option C: Implementing password complexityPassword complexity helps secure digital access but does not prevent physical threats. Option D: Locking the computer casePhysically securing the case prevents unauthorized individuals from tampering with internal components or stealing the computer. Option

  E: Enabling drive encryptionEncryption protects data but does not prevent physical access to the hardware itself.

  References:

  CompTIA A+ 220-1102 Objective 2.1 (Physical security), particularly physical security measures like locking the computer case.

• Question 542:

  A manager called the help desk to ask for assistance with creating a more secure environment for the finance department-which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

  A. Implementing password expiration
  B. Restricting user permissions
  C. Using screen locks
  D. Disabling unnecessary services
  B. Restricting user permissions

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  Explanation

  Restricting user permissions is a method of creating a more secure environment for the finance department in a non-domain environment. This means that users will only have access to the files and resources that they need to perform their tasks and will not be able to modify or delete other files or settings that could compromise security or functionality.

• Question 543:

  A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

  A. SFTP
  B. SSH
  C. VNC
  D. MSRA
  C. VNC

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  Explanation

  The administrator can use Virtual Network Computing (VNC) to troubleshoot the server effectively. VNC is a graphical desktop sharing system that allows the administrator to remotely control the desktop of a Linux server.

• Question 544:

  A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

  A. Remove the HDD and then send the computer for repair.
  B. Check corporate polices for guidance.
  C. Delete the sensitive information before the computer leaves the building.
  D. Get authorization from the manager.
  D. Get authorization from the manager.

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  Explanation

  The next step that the technician should do before taking the computer off site for repair is to get authorization from the manager. Getting authorization from the manager is important because it ensures that the technician has permission and approval to remove the computer from the premises and perform the repair work off site. Getting authorization from the manager can also help document and communicate the reason and duration of the repair and avoid any misunderstanding or conflict with the user or the organization. Removing the HDD and then sending the computer for repair may not be feasible or necessary if the issue is not related to the HDD or if the HDD contains essential data or software for the repair. Checking corporate policies for guidance may be a good step but it does not replace getting authorization from the manager who is responsible for the computer and its data. Deleting the sensitive information before the computer leaves the building may not be possible or advisable if the issue prevents access to the data or if the data is needed for troubleshooting or recovery purposes.

  References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1

• Question 545:

  Which of the following types of malware is designed to enable administrative access to a computer?

  A. Rootkit
  B. Trojan
  C. Worm
  D. Ransomware
  A. Rootkit

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  Explanation

  A rootkit (Option A) is a type of malware designed to gain administrative (root) access to a system while hiding its presence. Rootkits can manipulate system processes and files to remain undetected, making them particularly dangerous.

  Trojan (Option B) is malware disguised as legitimate software but doesn't necessarily provide administrative access.

  Worm (Option C) spreads across networks but doesn't grant administrative access. Ransomware (Option D) encrypts data and demands a ransom but doesn't typically provide ongoing administrative access.

  References:

  CompTIA A+ Core 2 2.3 - Explain malware types, including rootkits and their purpose .

• Question 546:

  A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time.

  Which of the following methods would be MOST efficient?

  A. Golden image
  B. Remote network install
  C. In-place upgrade
  D. Clean install
  C. In-place upgrade

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  Explanation

  An in-place upgrade is the most efficient method for migrating from Windows 7 Pro to Windows 10 Pro, as it will retain all user files and preferences, can be done locally, and can be done one station at a time. An in-place upgrade involves installing the new version of Windows over the existing version, and can be done quickly and easily.

• Question 547:

  A user reports some single sign-on errors to a help desk technician. Currently, the user is able to sign in to the company's application portal but cannot access a specific SaaS-based tool.

  Which of the following would the technician most likely suggest as a next step?

  A. Reenroll the user's mobile device to be used as an MFA token.
  B. Use a private browsing window to avoid local session conflicts.
  C. Bypass single sign-on by directly authenticating to the application.
  D. Reset the device being used to factory defaults.
  B. Use a private browsing window to avoid local session conflicts.

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  Explanation

  References:

  Detailed

  Explanation with Core 2 a private browsing window can help resolve session conflicts by not relying on cached credentials, which might interfere with single sign-on processes. Core 2 objectives include troubleshooting authentication

  issues and resolving potential conflicts with single sign-on systems (Core 2 Objective 4.7).

• Question 548:

  Which of the following is the MOST basic version of Windows that includes BitLocker?

  A. Home
  B. pro
  C. Enterprise
  D. Pro for Workstations
  D. Pro for Workstations

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  Explanation

  The most basic version of Windows that includes BitLocker is Windows Pro. BitLocker is a feature of Windows Pro that provides full disk encryption for all data on a storage drive [1]. It helps protect data from unauthorized access or theft and can help secure data from malicious attacks. Pro for Workstations includes this feature, as well as other features such as support for up to 6 TB of RAM and ReFS.

• Question 549:

  Which of the following can be used for multifactor authentication when logging in to a computer system? (Select two).

  A. Mobile application
  B. Video surveillance
  C. Access control list
  D. Door locks
  E. Login script
  F. Short Message Service
  A. Mobile application
  F. Short Message Service

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  Explanation

• Question 550:

  A technician is assisting a customer who is having difficulty accessing the company's website.

  Which of the following should the technician do first?

  A. Ask the customer for their log-in credentials.
  B. Check the company's internal knowledge base for solutions.
  C. Refer the customer to a more experienced technician.
  D. Record the details of the issue in the company's ticketing system.
  D. Record the details of the issue in the company's ticketing system.

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  Explanation

  When a customer is having difficulty accessing the company's website, the technician should first document the issue in the company's ticketing system. This step ensures that the problem is officially logged, which allows for proper tracking,

  prioritization, and assignment to the appropriate personnel if needed. Recording the details helps in maintaining a record of the issue and the troubleshooting steps taken, which is useful for future reference and analysis. Ask the customer for

  their log-in credentials: This is not appropriate as it breaches security protocols and is not the first step in troubleshooting. Check the company's internal knowledge base for solutions: While useful, this step comes after the issue has been

  documented. Refer the customer to a more experienced technician: This might be necessary later, but initially, the issue should be documented.

  References:

  CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 4.1: Documentation and support systems, including the use of ticketing systems for tracking incidents.