CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 561:

  A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows

  Which of the following is the best option to troubleshoot the user's computer?

  A. Screen share
  B. MSRA
  C. Virtual network computer
  D. RDP
  B. MSRA

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  Explanation

  To troubleshoot a user's computer remotely while the user is connected, the best option is Microsoft Remote Assistance (MSRA). MSRA allows the technician to view and control the user's screen with their permission, facilitating an effective troubleshooting session without disconnecting the user.

• Question 562:

  A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketplace.

  Which of the following is most likely the cause of the issue?

  A. The OS update failed.
  B. The user downloaded malware.
  C. The device is In developer mode.
  D. The over-the-air carrier update failed.
  B. The user downloaded malware.

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  Explanation

  Random restarting of an Android phone and the presence of applications not from the standard marketplace strongly suggest the possibility of malware. Option A: The OS update failedWhile an OS update failure can cause issues, it is less

  likely to result in random restarts compared to malware. Option B: The user downloaded malwareMalware is a common cause of erratic behavior, including random restarts, especially when applications are installed from unofficial sources.

  Option C: The device is in developer modeDeveloper mode alone does not typically cause random restarts. It may make the device more susceptible to issues if improper apps are installed. Option D: The over-the-air carrier update

  failedSimilar to the OS update, this would more likely cause consistent issues rather than random restarts.

  References:

  CompTIA A+ 220-1102 Objective 2.3 (Detect, remove, and prevent malware) and Objective 3.5 (Mobile OS and application security issues).

• Question 563:

  While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

  A. Send a quick message regarding the delay to the next customer.
  B. Cut the current customer's lime short and rush to the next customer.
  C. Apologize to the next customer when arriving late.
  D. Arrive late to the next meeting without acknowledging the lime.
  A. Send a quick message regarding the delay to the next customer.

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  Explanation

  The support representative should send a quick message regarding the delay to the next customer. This will help the next customer understand the situation and adjust their schedule accordingly.

• Question 564:

  A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

  A. Standard formatting
  B. Drilling
  C. Erasing
  D. Recycling
  E. Incinerating
  F. Low-level formatting
  B. Drilling
  E. Incinerating

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  Explanation

  Drilling and incinerating are physical destruction methods that make the data on hard drives unrecoverable. Standard formatting, erasing and low-level formatting are logical methods that can be reversed with data recovery tools. Recycling is not a destruction method at all.

  References: https://www.comptia.org/blog/what-is-acertificate-of-destruction https://www.comptia.org/certifications/a

• Question 565:

  A technician is setting up new partitions on a 1TB drive for the purpose of running multiple operating systems. Which of the following represents the MAXIMUM number of primary partitions the drive can hold?

  A. 4
  B. 8
  C. 64
  D. 1024
  A. 4

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  Explanation

• Question 566:

  A user clicked on a link in an email and was redirected to a web page. Now, some commonly used websites are not accessible. A technician confirms that other users are not experiencing the same issue. Which of the following steps should the technician take next to properly identify the issue?

  A. Check the hosts file.
  B. Review the laptop's IP settings
  C. Enable the Windows Firewall.
  D. Verify if the wireless router is functioning.
  A. Check the hosts file.

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  Explanation

• Question 567:

  The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?

  A. Verify the Wi-Fi connection status.
  B. Enable the NFC setting on the device.
  C. Bring the device within Bluetooth range.
  D. Turn on device tethering.
  C. Bring the device within Bluetooth range.

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  Explanation

  Bringing the device within Bluetooth range is the best way to troubleshoot the issue of inconsistent audio when using wireless headphones and moving around. Bluetooth is a wireless technology that allows devices to communicate over short distances, typically up to 10 meters or 33 feet. If the device is too far from the headphones, the Bluetooth signal may be weak or interrupted, resulting in poor audio quality or loss of connection.

• Question 568:

  Which of the following change management documents includes how to uninstall a patch?

  A. Purpose of change
  B. Rollback plan
  C. Scope of change
  D. Risk analysis
  B. Rollback plan

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  Explanation

  The change management document that includes how to uninstall a patch is called the "rollback plan". The rollback plan is a document that outlines the steps that should be taken to undo a change that has been made to a system. In the case of a patch, the rollback plan would include instructions on how to uninstall the patch if it causes problems or conflicts with other software

• Question 569:

  A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

  A. The user is in a poor signal area.
  B. The user has too many processes running.
  C. The smartphone has malware on it.
  D. The smartphone has been jailbroken.
  B. The user has too many processes running.

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  Explanation

• Question 570:

  A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

  A. Encrypting File System
  B. FileVault
  C. BitLocker
  D. Encrypted LVM
  A. Encrypting File System

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  Explanation

  The encryption solution that the technician should choose when configuring a new Windows laptop and corporate policy requires that mobile devices make use of full disk encryption at all times is BitLocker. This is because BitLocker is a full-disk encryption feature that encrypts all data on a hard drive and is included with Window