CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 451:

  A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

  A. VPN
  B. MSRA
  C. SSH
  D. RDP
  B. MSRA

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  Explanation

  MSRA stands for Microsoft Remote Assistance, and it is a feature that allows a technician to remotely view and control another user's Windows PC with their permission. MSRA is built-in to Windows and does not require any additional

  software installation. To use MSRA, the technician and the user need to follow these steps:

  On the user's PC, type msra in the search box on the taskbar and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Save this invitation as a file and choose a location to save the file. This file

  contains a password that the technician will need to connect to the user's PC. Send the file and the password to the technician via email or another secure method.

  On the technician's PC, type msra in the search box on the taskbar and select Help someone who has invited you.

  Select Use an invitation file and browse to the location where the file from the user is saved. Enter the password when prompted.

  The user will see a message asking if they want to allow the technician to connect to their PC. The user should select Yes.

  The technician will see the user's desktop and can request control of their PC by clicking Request control on the top bar. The user should allow this request by clicking Yes.

  The technician can now view and control the user's PC and assist them with installing software.

• Question 452:

  A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

  A. Inform the customer that the issue is not within the scope of this department.
  B. Apologize to the customer and escalate the issue to a manager.
  C. Ask the customer to explain the issue and then try to fix it independently.
  D. Respond that the issue is something the customer should be able to fix.
  B. Apologize to the customer and escalate the issue to a manager.

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  Explanation

  Apologizing to the customer and escalating the issue to a manager is the best course of action for the support center representative to take. This shows empathy and professionalism and allows the manager to handle the situation and provide the appropriate service or resolution for the customer.

• Question 453:

  A technician is troubleshooting a user's PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

  A. Expired certificate
  B. False alert
  C. Missing system files
  D. OS update failure
  B. False alert

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  Explanation

  The scenario described is characteristic of a malware tactic known as scareware, where users are tricked into installing malware through false alerts claiming that their system is infected. The anti-malware software installed in response to a pop-up is likely malicious, causing the system to run slowly and display frequent pop-ups.

• Question 454:

  A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

  A. Brute force
  B. Zero day
  C. Denial of service
  D. On-path
  B. Zero day

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  Explanation

  A zero-day attack is an attack that exploits a previously unknown vulnerability in a computer application, meaning that the attack occurs on "day zero" of awareness of the vulnerability Configuring AAA Services. Retrieved from https:// www.cisco.com/c/en/us/td/docs/routers/crs/software/crs_r4-0/security/configuration/guide/sc40crsbook_chapter1.html

• Question 455:

  A technician needs to recommend a way to keep company devices for field and home- based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

  A. Make office attendance mandatory for one day per week so that updates can be installed.
  B. Ask users to ensure that they run updates on devices and reboot computers on a regular basis.
  C. Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.
  D. Configure cloud-based endpoint management software to automatically manage computer updates.
  D. Configure cloud-based endpoint management software to automatically manage computer updates.

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  Explanation

  For a company with geographically dispersed staff and the need to keep devices updated, using cloud-based endpoint management software is the most efficient method. This type of software allows IT administrators to remotely manage and push updates to company devices, regardless of their location. It ensures that all devices remain up to date with the latest security patches and software updates without requiring physical access or user intervention. This approach is scalable, reduces the risk of unpatched vulnerabilities, and is convenient for both the IT department and the end-users.

• Question 456:

  Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

  A. Network and Sharing Center
  B. Programs and Features
  C. Default Apps
  D. Add or Remove Programs
  C. Default Apps

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  Explanation

  Default Apps should be used to ensure all PDF files open in Adobe Reader

• Question 457:

  A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources.

  Which of the following should the technician do first?

  A. Disconnect the computer from the network
  B. Run an antivirus scan
  C. Reboot the computer
  D. Educate the user about cybersecurity best practices
  A. Disconnect the computer from the network

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  Explanation

  The technician should disconnect the computer from the network (Option A) first to prevent any further spread of the infection or data loss. Once the machine is isolated from the network, the technician can safely investigate the malware

  without risking infection to other systems. Running an antivirus scan (Option B) comes after isolating the system. Rebooting the computer (Option C) could lead to the loss of critical information or make it harder to diagnose the issue.

  Educating the user (Option D) is important but should happen after resolving the immediate issue.

  References:

  CompTIA A+ Core 2 3.3 - Best practices for malware removal, including isolating the system first.

• Question 458:

  A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

  A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit.
  B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.
  C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.
  D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.
  D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

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  Explanation

  The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit. This is the most common method of force quitting a program in macOS. This can be done by clicking on the Apple icon in the top left of the screen, selecting Force Quit, selecting the frozen application in the list, and then clicking Force Quit. This will force the application to quit and the spinning round cursor will disappear.

• Question 459:

  A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

  A. Enable System Restore.
  B. Roll back the device drivers.
  C. Reinstall the OS.
  D. Update the BIOS.
  B. Roll back the device drivers.

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  Explanation

  To resolve a BSOD issue on a Windows 10 PC after installing optional Windows updates, the best approach is to Roll back the device drivers (B). BSODs can often be caused by incompatible or faulty drivers introduced during an update. Rolling back the drivers to a previous version can restore system stability and resolve the BSOD issue.

• Question 460:

  A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

  A. Insist that the customer is correct and document the concern.
  B. Listen to the customer and do not speak at all.
  C. Escalate the issue to the next tier.
  D. Apologize and ask what would help resolve the issue.
  D. Apologize and ask what would help resolve the issue.

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  Explanation