CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 471:

  During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage.

  Which of the following is the most likely cause of the high resource usage?

  A. Firewall activities
  B. Botnet attack
  C. DDoS attack
  D. Keylogger attack
  B. Botnet attack

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  Explanation

  When a system administrator discovers a user's PC running slowly with 100% CPU utilization, it often indicates that the system is being used for unauthorized purposes, such as being part of a botnet attack.

  Here's why:

  Botnet attack: Botnets are networks of computers infected with malware and controlled by an attacker. These infected computers (bots) are often used to carry out tasks like sending spam or participating in Distributed Denial of Service

  (DDoS) attacks. The high CPU utilization and resource usage indicate that the computer might be performing tasks dictated by the botnet controller. Firewall activities: While firewall activities can use some resources, they generally do not

  cause sustained high CPU utilization.

  DDoS attack: DDoS attacks target external systems by overwhelming them with traffic. A system participating in a DDoS might have high network usage, but the primary symptom on the user's PC would be high network activity, not

  necessarily CPU usage.

  Keylogger attack: Keyloggers record keystrokes and generally do not cause high CPU utilization. They are more stealthy and have minimal resource footprints.

  CompTIA A+ 220-1102 Exam Objectives, Section 2.4: Explain common social-engineering attacks, threats, and vulnerabilities.

  Security and malware documentation.

• Question 472:

  A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

  A. Avoid distractions
  B. Deal appropriately with customer's confidential material
  C. Adhere to user privacy policy
  D. Set and meet timelines
  A. Avoid distractions

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  Explanation

  The technician's action of setting the phone to silent while troubleshooting the customer's PC is an example of avoiding distractions. By setting the phone to silent, the technician is ensuring that they are able to focus on the task at hand without any distractions that could potentially disrupt their workflow. This is an important practice when handling customer's confidential material, as it ensures that the technician is able to focus on the task and not be distracted by any external sources. Furthermore, it also adheres to user privacy policies, as the technician is not exposing any confidential information to any external sources.

• Question 473:

  Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

  A. Trusted sources
  B. Valid certificates
  C. User training
  D. Password manager
  D. Password manager

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  Explanation

  Using a password manager is the best way to mitigate the issue of users recording their login information in accessible areas. Password managers securely store and encrypt passwords and login details, reducing the need for users to write down or remember multiple complex passwords. This approach enhances security by encouraging the use of strong, unique passwords for different accounts without the risk of forgetting them or the unsafe practice of writing them down. Trusted sources, valid certificates, and user training are important security measures but do not directly address the problem of managing multiple secure passwords as effectively as a password manager does.

• Question 474:

  A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user?

  A. Color Management
  B. System
  C. Troubleshooting
  D. Device Manager
  E. Administrative Tools
  B. System

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  Explanation

• Question 475:

  A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern?

  A. Have a videoconference using the customer's personal phone so the customer can share the screen.
  B. Ask yes or no questions so that the answers are clear.
  C. Use open-ended questions to get additional information.
  D. Ask for the customer's password so the issue can be resolved quickly and directly by the technician.
  C. Use open-ended questions to get additional information.

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  Explanation

• Question 476:

  A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

  A. Do not notify the customer if arriving before the customer.
  B. Dismiss the customer and proceed with the after-hours work.
  C. Contact the customer if the technician is arriving late.
  D. Disclose the experience via social media.
  C. Contact the customer if the technician is arriving late.

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  Explanation

  The best option for the technician to demonstrate proper communication techniques and professionalism is to contact the customer if the technician is arriving late. This shows respect for the customer's time and expectations, and allows the customer to adjust their schedule accordingly. It also helps to maintain a positive relationship and trust between the technician and the customer. The technician should apologize for the delay and provide a realistic estimate of their arrival time. The technician should also thank the customer for their patience and understanding. The other options are not appropriate or professional. Do not notify the customer if arriving before the customer is not a good practice, as it may cause confusion or frustration for the customer. The customer may have made other plans or arrangements based on the technician's original schedule, and may not be available or prepared for the service. Dismiss the customer and proceed with the after-hours work is rude and disrespectful, as it ignores the customer's needs and preferences. The customer may have questions or concerns about the service, or may want to supervise or verify the work. The technician should always communicate with the customer before, during, and after the service. Disclose the experience via social media is unethical and unprofessional, as it may violate the customer's privacy and the company's policies. The technician should not share any confidential or sensitive information about the customer or the service on social media, or make any negative or inappropriate comments about the customer or the situation.

  References: CompTIA A+ Certification Exam Core 2 Objectives1 CompTIA A+ Core 2 (220-1102) Certification Study Guide2 8 Ways You Can Improve Your Communication Skills3 Professionalism in Communication | How To Do It And How It Pays4

• Question 477:

  Which of the following should be used to control security settings on an Android phone in a domain environment?

  A. MDM
  B. MFA
  C. ACL
  D. SMS
  A. MDM

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  Explanation

  The best answer to control security settings on an Android phone in a domain environment is to use "Mobile Device Management (MDM)". MDM is a type of software that is used to manage and secure mobile devices such as smartphones and tablets. MDM can be used to enforce security policies, configure settings, and remotely wipe data from devices. In a domain environment, MDM can be used to manage Android phones and enforce security policies such as password requirements, encryption, and remote wipe capabilities

• Question 478:

  A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

  A. SMS
  B. MFA
  C. ACL
  D. MDM
  C. ACL

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  Explanation

• Question 479:

  A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

  A. Quarantine the host in the antivirus system.
  B. Run antivirus scan tor malicious software.
  C. Investigate how malicious software was Installed.
  D. Reimage the computer.
  B. Run antivirus scan tor malicious software.

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  Explanation

• Question 480:

  A user is unable to access a website, which is widely used across the organization, and receives the following error message:

  The security certificate presented by this website has expired or is not yet valid.

  The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

  A. Reboot the computer.
  B. Reinstall the OS.
  C. Configure a static IP.
  D. Check the computer's date and time.
  D. Check the computer's date and time.

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  Explanation