CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 151:

  The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

  A. Requiring strong passwords
  B. Disabling cached credentials
  C. Requiring MFA to sign on
  D. Enabling BitLocker on all hard drives
  D. Enabling BitLocker on all hard drives

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  Explanation

  BitLocker is a disk encryption tool that can be used to encrypt the hard drive of a Windows laptop. This will protect the data stored on the drive in the event that the laptop is lost or stolen, and will help to reduce the risk of data loss. Additionally, BitLocker can be configured to require a PIN or other authentication in order to unlock the drive, providing an additional layer of security.

• Question 152:

  Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

  A. FreeBSD
  B. Chrome OS
  C. macOS
  D. Windows
  B. Chrome OS

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  Explanation

  Chrome OS provides a lightweight option for workstations that need an easy- to-use browser-based interface

• Question 153:

  A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to best handle the situation?

  A. Insist that the customer is correct and document the concern.
  B. Listen to the customer and do not speak at all.
  C. Escalate the issue to the next tier.
  D. Apologize and ask what would help resolve the issue.
  D. Apologize and ask what would help resolve the issue.

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  Explanation

• Question 154:

  A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

  A. Turn off inheritance on the requested folder only and set the requested permissions to each file manually.
  B. Turn off inheritance at the top-level folder and remove all inherited permissions.
  C. Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.
  D. Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.
  D. Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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  Explanation

  Turning off inheritance on the specific folder requested by the manager and setting the requested permissions, followed by turning on inheritance under the child folders, ensures that only the immediate team has access to the confidential material while maintaining the broader permissions structure for other folders and files. This action isolates the folder's permissions from the top-level inheritance, providing a focused security measure for sensitive content.

• Question 155:

  A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

  A. cat
  B. chmod
  C. pwd
  D. cacls
  B. chmod

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  Explanation

• Question 156:

  The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

  A. Screen resolution
  B. Screen zoom
  C. Screen timeout
  D. Screen brightness
  E. Screen damage
  F. Screen motion smoothness
  C. Screen timeout
  D. Screen brightness

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  Explanation

  Screen timeout is the setting that determines how long the screen stays on after the user stops interacting with the phone. Screen brightness is the setting that determines how much light the screen emits. Both of these settings affect the battery life of the phone, as keeping the screen on longer and brighter consumes more power than turning it off sooner and dimmer. A technician should check these settings first to troubleshoot the issue of low battery life and adjust them accordingly. Screen resolution, screen zoom, screen damage, and screen motion smoothness are not settings that directly affect the battery life or the screen staying on for a long time.

• Question 157:

  Which of the following is MOST likely contained in an EULA?

  A. Chain of custody
  B. Backup of software code
  C. Personally identifiable information
  D. Restrictions of use
  D. Restrictions of use

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  Explanation

  An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user, generally made available to the customer via a retailer acting as an intermediary. A EULA specifies in detail the rights and restrictions which apply to the use of the software. Some of the main terms included in an EULA are the terms and scope of the license, any licensing fees, warranties and disclaimers, limitation of liability, revocation or termination of the license, and intellectual property information and restrictions on using the license (e.g. modification and copying https://www.termsfeed.com/blog/eula-vs-terms-conditions/

• Question 158:

  A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

  A. Reset the phone to factory settings
  B. Uninstall the fraudulent application
  C. Increase the data plan limits
  D. Disable the mobile hotspot.
  B. Uninstall the fraudulent application

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  Explanation

  Installing applications directly from a vendor's website can be risky, as the application may be malicious or fraudulent. Uninstalling the application can help mitigate the issue by removing the source of the problem.

• Question 159:

  A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Select two).

  A. NIC
  B. CPU
  C. PSU
  D. KVM
  E. RAM
  F. DVI
  B. CPU
  E. RAM

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  Explanation

• Question 160:

  A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

  A. Offer to wipe and reset the device for the customer.
  B. Advise that the help desk will investigate and follow up at a later date.
  C. Put the customer on hold and escalate the call to a manager.
  D. Use open-ended questions to further diagnose the issue.
  D. Use open-ended questions to further diagnose the issue.

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  Explanation

  Open-ended questions are questions that require more than a yes or no answer and encourage the customer to provide more details and information. Using open-ended questions can help the support technician to understand the problem

  better, identify the root cause, and find a suitable solution. Some examples of open-ended questions are:

  What exactly is not working on your machine?

  When did you notice the problem?

  How often does the problem occur?

  What were you doing when the problem happened?

  What have you tried to fix the problem?

  Offering to wipe and reset the device for the customer is not a good option, as it may result in data loss and inconvenience for the customer. It should be used as a last resort only if other troubleshooting steps fail. Advising that the help desk

  will investigate and follow up at a later date is not a good option, as it may leave the customer unsatisfied and frustrated. It should be used only if the problem requires further research or escalation and cannot be resolved on the first call.

  Putting the customer on hold and escalating the call to a manager is not a good option, as it may waste time and resources. It should be used only if the problem is beyond the support technician's scope or authority and requires managerial

  intervention.