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Exit VCEDump CRT-261 Salesforce Certified Service Cloud Consultant (Service-Con-201)

Q7 Single choice

To manage the publishing lifecycle for articles in Salesforce Knowledge, the contact center director wants to provide article with various publishing capabilities.

What configuration should be recommended to meet this objective?

A
Assign article managers to public groups and specific article actions to each group.
B
Assign article managers to publication teams and specific article actions to each team.
C
Assign article managers to public groups and specific publication states to each group.
D
Assign article managers to publication teams and specific publication states to each team.

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CRT-261 Web TestEngine demo