Free CRT-261 Web TestEngine Demo

Q50 Single choice

A Service Cloud Consultant has deployed a new Agentforce Service Agent. The AI agent is not receiving messages.

Which steps did the consultant most likely miss in the configuration process?

A
Editing the Omni-Channel Flow to route the conversation to the new AI agent.
B
Configuring the standard Escalation Topic and actions in Agent Builder.
C
Assigning the new AI agent in Embedded Messaging chat component in Experience Cloud site.

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CRT-261 Web TestEngine demo