Q52
Multiple choice
The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case.
Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers
Select all that apply.