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Q31 Single choice

Your scenario involves automatically assigning cases based on urgency and location.

Which feature facilitates this?

A
Case Assignment Rules using predefined criteria to direct cases to specific queues or agents.
B
Process Builder sequences triggering automated case creation and assignment based on data triggers.
C
Escalation Rules automatically escalating cases based on time-to-resolution or urgency criteria.
D
All of the above, working together for dynamic case assignment and escalation based on context and urgency.

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