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Q25 Single choice

Your scenario includes deploying a new knowledge base for self-service customer support.

Which channel-specific cut-over requirement promotes awareness and utilization?

A
Integrating knowledge base articles within relevant chat conversations and case workflows.
B
Providing prominent access points to the new knowledge base across various customer-facing channels.
C
Conducting user training and awareness campaigns highlighting the new knowledge base and its benefits.
D
All of the above, creating a multi-pronged approach to encourage self-service adoption through the new knowledge base.

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