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Q22 Single choice

The post-release phase of the implementation plan emphasizes performance monitoring.

Which metric is most relevant for evaluating Contact Center effectiveness?

A
Number of features or functionalities implemented within the system.
B
User satisfaction surveys and agent feedback on the new system.
C
System availability and uptime per customer expectations and service level agreements (SLAs).
D
Resource utilization and infrastructure costs associated with running the Contact Center.

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