WGU University WGU-QGC1 Online Practice Questions and Exam Preparation

WGU University WGU-QGC1 Online Questions & Answers

• Question 31:

  Which minor component holds non-volatile memory?

  A. Arithmetic-logic unit (ALU)
  B. Read-only memory (ROM)
  C. Random-access memory (RAM)
  D. Solid-state drive (SSD)
  B. Read-only memory (ROM)

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  Explanation

  ROM (Read-Only Memory) is a type of non-volatile memory that permanently stores firmware and critical system instructions, such as BIOS. Unlike RAM, ROM retains data even when power is turned off.

  References: Hennessy, J. L., and Patterson,

  D. A. (2017). Computer Architecture: A Quantitative Approach. Morgan Kaufmann.

• Question 32:

  A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

  A. Virtual reality
  B. Neural network
  C. Intelligent agent
  D. Fuzzy logic
  C. Intelligent agent

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  Explanation

  Understanding Intelligent Agents:

  Intelligent agents are software programs that perform tasks autonomously, such as searching for information, making recommendations, or automating repetitive actions.

  They are designed to mimic human behavior in specific tasks.

  Application in Shopping Bots:

  A shopping bot uses intelligent agents to search multiple websites, compare prices, and find the best deals.

  These bots automate the process of price comparison, saving time and effort for the company.

  Why Other Options Are Incorrect:

  Option A (Virtual reality): VR is immersive and does not search for online products.

  Option B (Neural network): Neural networks are used for pattern recognition, not autonomous tasks like shopping.

  Option D (Fuzzy logic): Fuzzy logic handles imprecision and is not designed for automating searches.

  References:

  "Understanding Intelligent Agents in E-Commerce" ?MIT Technology Review

  AI and Intelligent Agents in Automation ?IEEE Publications

• Question 33:

  How can a unified communications system meet the communication goals of most organizations?

  A. Manages customer expectations
  B. Reduces latency between parties
  C. Generates innovative solutions
  D. Makes employees more comfortable
  B. Reduces latency between parties

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  Explanation

  Understanding Unified Communications Systems:

  Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.

  Its goal is to enhance real-time communication and collaboration within and outside the organization.

  Reducing Latency:

  UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.

  This ensures faster decision-making and improves organizational efficiency.

  Why Other Options Are Incorrect:

  Option A: Managing customer expectations is more aligned with CRM systems.

  Option C: Generating solutions involves creativity and innovation tools, not UC.

  Option D: While UC improves efficiency, it does not specifically aim to make employees "comfortable."

  References:

  "Unified Communications: Transforming Organizational Communication" ?Gartner

  IT Communication Frameworks and UC Standards

• Question 34:

  Which term describes a type of computer built using environment-friendly materials and designed to save energy?

  A. Green
  B. Workstation
  C. Personal
  D. Server
  A. Green

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  Explanation

  Definition of Green Computers:

  A green computer is designed using environmentally friendly materials and technologies aimed at reducing the environmental footprint. These computers prioritize energy efficiency, recyclability, and sustainable production practices.

  Features of Green Computers:

  Use of recyclable and non-toxic materials.

  Energy-efficient components to minimize power consumption.

  Adherence to environmental standards like Energy Star and EPEAT certifications.

  Incorrect Options Analysis:

  Workstation, Personal, and Server describe categories based on usage or functionality, not environmental considerations. References and Documents of Information Technology Management:

  "Green IT and Sustainability" (Gartner Whitepaper).

  Energy Star Certification Guidelines (U.S. Environmental Protection Agency).

• Question 35:

  What is an advantage of using a trusted third party to confirm correlations between users and public keys in disaster recovery planning?

  A. Monitors enclosures
  B. Protects against encrypted attacks
  C. Provides authentication and authorization
  D. Features full-time monitoring
  C. Provides authentication and authorization

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  Explanation

  Role of a Trusted Third Party:

  Trusted third parties, like Certificate Authorities (CAs), validate the correlation between users and public keys.

  They ensure secure communication by providing authentication (verifying user identity) and authorization (granting access rights).

  Advantages in Disaster Recovery Planning:

  Simplifies secure communication during recovery processes.

  Provides a trusted mechanism for verifying identities and preventing unauthorized access.

  Why Other Options Are Incorrect:

  Option A (Monitors enclosures): Not related to public key verification.

  Option B (Protects against encrypted attacks): While encryption enhances security, it is not the purpose of a trusted third party.

  Option D (Features full-time monitoring): Not a function of trusted third parties like CAs.

  References:

  Public Key Infrastructure (PKI) Best Practices ?NIST SP 800-32

  Role of Trusted Third Parties in Disaster Recovery ?Gartner Research

• Question 36:

  What is a method for confirming users' identities?

  A. Information secrecy
  B. Public key encryption
  C. Authentication
  D. Authorization
  C. Authentication

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  Explanation

  Defining Authentication:

  Authentication is the process of verifying a user's identity to ensure they are who they claim to be.

  This is commonly achieved through knowledge factors (passwords), possession factors (tokens), or biometric factors (fingerprints).

  Why Other Options Are Incorrect:

  Option A (Information secrecy): Focuses on protecting data, not identity confirmation.

  Option B (Public key encryption): A method of encryption, not directly tied to user identity verification.

  Option D (Authorization): Deals with granting access to resources after authentication.

  References:

  "Authentication and Identity Management" ?NIST

  Authentication Processes Overview ?ISO 27001

• Question 37:

  When should a product management team utilize a prototype?

  A. While creating a way to show how the various features in a new application will work together.
  B. When a preliminary model is needed to seek user feedback
  C. When testing various user interface designs for a new application
  D. While creating training on a new application for IT Technicians
  B. When a preliminary model is needed to seek user feedback

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  Explanation

  Purpose of Prototypes in Product Management:

  Prototypes provide a working model of the product to collect user feedback.

  This helps the product management team refine the application and address usability issues.

  Why Other Options Are Incorrect:

  Option A: Showing feature interaction is a secondary purpose but not the primary reason for using a prototype.

  Option C: Testing user interfaces may involve prototypes, but the main purpose is feedback collection.

  Option D: Prototypes are not typically used for creating training materials.

  References:

  "Role of Prototyping in Product Development" ?Product Management Institute

  Agile Prototyping Guidelines ?Scrum Alliance

• Question 38:

  Which epolicy is the starting point and the umbrella for all other policies the organization might establish?

  A. Computer use
  B. Email privacy
  C. Acceptable use
  D. Information privacy
  C. Acceptable use

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  Explanation

  Definition of Acceptable Use Policy (AUP):An Acceptable Use Policy serves as the umbrella policy outlining how employees and users can utilize organizational IT assets and resources responsibly. It is the starting point for all other IT-related

  policies.

  Purpose of AUP:

  Provides general guidelines for using devices, networks, and data ethically and securely.

  Sets the foundation for more specific policies such as email privacy and information privacy.

  Incorrect Options Analysis:

  Computer Use: A sub-policy derived from AUP, detailing how specific devices are to be used.

  Email Privacy: Focuses specifically on email communication, not broader IT use.

  Information Privacy: Covers the ethical handling of sensitive information, but not all IT usage aspects. References and Documents of Information Technology Management:

  ISO/IEC 27002 Standard (Information Security).

  "The Role of Acceptable Use Policies in IT Governance" (ITIL Whitepaper).

• Question 39:

  What is the expert system type of artificial intelligence?

  A. A system that imitates the reasoning processes used by skilled humans
  B. A system that attempts to emulate the way a typical human brain works
  C. The longest identified stretch of dependent activities measured from start to finish
  D. Knowledge-based information system that accomplishes specific tasks on behalf of its users
  A. A system that imitates the reasoning processes used by skilled humans

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  Explanation

  Definition of Expert Systems:

  An expert system is a type of artificial intelligence that uses knowledge-based reasoning to solve problems, make decisions, or emulate the processes of skilled human experts.

  It consists of a knowledge base and an inference engine to analyze data and draw conclusions.

  Applications of Expert Systems:

  Used in fields like medicine (diagnostic systems), engineering , and finance for decision support.

  Example: A medical expert system might suggest potential diagnoses based on patient symptoms.

  Incorrect Options Analysis:

  B. Emulates the human brain: Refers to neural networks, not expert systems.

  C. Longest stretch of activities: Refers to critical path in project management, unrelated to AI.

  D. Knowledge-based system accomplishing tasks: Describes intelligent agents, not expert systems. References and Documents of Information Technology Management:

  "Introduction to Artificial Intelligence and Expert Systems" (Stuart Russell and Peter Norvig).

  ITIL Knowledge Management Practices for Expert Systems (Axelos).

• Question 40:

  Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

  A. Cross-selling
  B. Campaign management
  C. Call scripting
  D. Contact management
  D. Contact management

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  Explanation

  Operational CRM Overview:

  Operational CRM technologies support day-to-day customer interactions and data management.

  Contact management is the specific technology used to store customer information, track interactions, and manage future sales opportunities.

  Application in the Scenario:

  Maintaining customer data and identifying prospective customers for future sales are core functions of contact management systems in CRM.

  Why Other Options Are Incorrect:

  Option A (Cross-selling): Cross-selling is a sales strategy, not a CRM technology.

  Option B (Campaign management): Campaign management focuses on organizing marketing campaigns.

  Option C (Call scripting): Call scripting aids in customer interactions but does not manage customer data.

  References:

  Operational CRM Tools Overview ?Zoho CRM

  Contact Management Best Practices ?Salesforce