WGU University WGU-QGC1 Online Practice Questions and Exam Preparation

WGU University WGU-QGC1 Online Questions & Answers

• Question 1:

  Which statement describes the analysis phase of the systems development life cycle (SDLC)?

  A. Physically constructing software and information systems using programming languages
  B. Establishing full descriptions of the desired features and operations of the system
  C. Identifying end-user business requirements and refining project goals into defined functions and operations
  D. Establishing a high-level strategy and goals for an intended project
  C. Identifying end-user business requirements and refining project goals into defined functions and operations

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  explanation:

  Explanation

  Analysis Phase in SDLC:

  The analysis phase involves gathering detailed requirements from stakeholders to ensure the system aligns with business needs .

  This phase translates high-level goals into specific functions, operations, and deliverables.

  Key Activities in the Analysis Phase:

  Engaging stakeholders and subject-matter experts.

  Documenting requirements in detail (e.g., user stories, use cases).

  Identifying potential constraints and refining goals.

  Incorrect Options Analysis:

  A. Physically constructing software: Part of the development phase.

  B. Desired features descriptions: Happens in the design phase.

  D. High-level strategy: Belongs to the planning phase.

  References and Documents of Information Technology Management:

  "SDLC Analysis Phase Best Practices" (Gartner).

  ITIL Requirement Gathering Framework (Axelos).

• Question 2:

  What is a customer relationship management (CRM) system used for?

  A. To provide fundamental decision-making support.
  B. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  C. To improve supplier and customer relations and increase revenues.
  D. To increase customer loyalty and retention and increase an organization's profitability.
  D. To increase customer loyalty and retention and increase an organization's profitability.

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  explanation:

  Explanation

  Purpose of a Customer Relationship Management (CRM) System:

  CRM systems focus on managing customer interactions to build long-term relationships.

  They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.

  Key Objectives of CRM Systems:

  Increase customer loyalty: By personalizing experiences and addressing customer needs effectively.

  Boost profitability: Through targeted marketing, better customer insights, and optimized resource allocation.

  Incorrect Options Analysis:

  A. Decision-making support: CRM provides customer interaction insights, not fundamental decision-making tools.

  B. Business functions: Covers ERP systems, not CRM.

  C. Supplier relations: Focus is on customer relations, not suppliers. References and Documents of Information Technology Management:

  "CRM Best Practices for Business Success" (Salesforce Whitepaper).

  ITIL 4 Service Design: CRM Integration (Axelos).

• Question 3:

  What is the bullwhip effect?

  A. The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners
  B. The optimization resulting from high visibility of all areas up and down the supply chain
  C. A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
  D. The process by which products in a network increase in value to users as the number of users increases
  A. The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners

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  explanation:

  Explanation

  Understanding the Bullwhip Effect:

  The bullwhip effect occurs when small fluctuations in consumer demand lead to exaggerated changes in inventory levels up the supply chain.

  Miscommunication or poor demand forecasting amplifies these effects, causing overproduction or stockpiling.

  Why Other Options Are Incorrect:

  Option B: Refers to supply chain optimization, which is unrelated to the bullwhip effect.

  Option C: Describes the maker movement, not the bullwhip effect.

  Option D: Describes the network effect, unrelated to supply chain dynamics.

  References:

  "The Bullwhip Effect in Supply Chain Management" ?MIT Sloan

  Supply Chain Dynamics and Bullwhip Effect ?Harvard Business Review

• Question 4:

  Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

  A. Autonomous agent
  B. Ambient digital experience
  C. Information of Everything
  D. Virtual assistant
  C. Information of Everything

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  explanation:

  Explanation

  Information of Everything (IoE):

  Refers to the phenomenon of using information derived from every connected device, system, and user in a knowledge-based global society.

  Growth in information industries enables the collection, analysis, and sharing of vast amounts of data to drive decision-making, automation, and innovation.

  Business Impact:

  Creation of a knowledge-dependent society where data is the key driver of value creation and economic growth.

  IoE facilitates smart systems, global connectivity, and the integration of diverse industries.

  Incorrect Options Analysis:

  Autonomous Agent: Refers to self-governing systems, not a societal impact.

  Ambient Digital Experience: Focuses on pervasive and seamless digital interfaces.

  Virtual Assistant: A specific application, not a broad societal impact.

  References and Documents of Information Technology Management:

  Gartner's "Top Technology Trends: Information of Everything."

  ITIL 4 Digital Strategy Guide (Axelos Publications).

• Question 5:

  What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

  A. Report IT issues to the CIO as they arise and implement the ClO's solutions
  B. Recognize the possibility of budget overages before they occur
  C. Discover and review development in information technology
  D. Recommend opportunities and actions to benefit the organization
  E. Oversee hiring to enhance the implementation of future improvements
  C. Discover and review development in information technology
  D. Recommend opportunities and actions to benefit the organization

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  explanation:

  Explanation

  Purpose of the IT Strategy Board:

  The IT Strategy Board acts as a governance body responsible for aligning IT initiatives with organizational strategy.

  Its primary goals include:

  Identifying new technologies and trends that can benefit the organization.

  Making recommendations to improve IT processes, resources, and outcomes.

  Key Roles of the IT Strategy Board:

  Discover and review IT developments (C): Ensures the organization stays ahead in technology adoption.

  Recommend opportunities and actions (D): Provides actionable insights to maximize IT's contribution to business success.

  Incorrect Options Analysis:

  A: Reporting issues to the CIO is an operational activity, not a strategic role.

  B: Budget oversight is part of project or financial management, not the board's primary responsibility.

  E: Hiring decisions typically fall under HR, not the IT Strategy Board.

  References and Documents of Information Technology Management:

  "IT Governance and Strategy Boards" (Gartner).

  ITIL Service Strategy: Governance Best Practices (Axelos).

• Question 6:

  An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion. Which phase of CRM does this describe?

  A. Predicting
  B. Defining
  C. Reporting
  D. Analyzing
  A. Predicting

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  explanation:

  Explanation

  Understanding CRM Phases:

  CRM systems encompass phases such as reporting, analyzing, and predicting to support business operations and decision-making.

  The predicting phase uses historical data to forecast future trends, behaviors, or requirements.

  Application in the Scenario:

  The inventory manager is using CRM data to forecast how much inventory to pre-order for a sales promotion, aligning with the predicting phase.

  This involves evaluating past sales trends and customer behaviors to anticipate demand.

  Why Other Options Are Incorrect:

  Option B (Defining): This phase does not exist in CRM processes.

  Option C (Reporting): Reporting provides data summaries but does not forecast future needs.

  Option D (Analyzing): Analyzing focuses on identifying patterns but stops short of prediction.

  References:

  CRM Process Phases ?Gartner

  "Predictive Analytics in CRM" ?Salesforce

• Question 7:

  What is an advantage of virtualization?

  A. Restricts the availability of resources
  B. Reduces the cost of ownership and makes IT simpler to manage
  C. Allows for greater workload stagnation
  D. Increases reliance on manual operations
  B. Reduces the cost of ownership and makes IT simpler to manage

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  explanation:

  Explanation

  Understanding Virtualization:

  Virtualization is the process of creating virtual versions of physical resources, such as servers, storage, or networks, to maximize their utilization.

  Cost Reduction and Simplified Management:

  Virtualization reduces hardware costs by allowing multiple virtual machines to run on a single physical server.

  It simplifies IT management by enabling easier resource allocation, scaling, and disaster recovery.

  Why Other Options Are Incorrect:

  Option A: Virtualization increases resource availability, not restricts it.

  Option C: Virtualization enhances workload distribution, reducing stagnation.

  Option D: It reduces reliance on manual operations by enabling automation and centralized control.

  References:

  "The Benefits of Virtualization in IT" ?VMware

  IT Infrastructure Virtualization Guidelines (NIST SP 800-125)

• Question 8:

  What is an example of a knowledge factor used for authentication?

  A. ID card
  B. Password
  C. Security token
  D. Fingerprint
  B. Password

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  explanation:

  Explanation

  Understanding Knowledge Factors:

  Knowledge factors are something the user knows and are commonly used for authentication.

  Examples include passwords, PINs, and security questions.

  Why Other Options Are Incorrect:

  Option A (ID card): This is a possession factor (something you have).

  Option C (Security token): A security token is also a possession factor.

  Option D (Fingerprint): This is a biometric factor (something you are).

  References:

  NIST Authentication Guidelines (SP 800-63)

  "Multi-Factor Authentication Best Practices" ?Gartner

• Question 9:

  Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

  A. Expert systems
  B. Intelligent agent
  C. Neural network
  D. Augmented reality
  D. Augmented reality

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  explanation:

  Explanation

  Understanding Augmented Reality (AR):

  AR overlays digital content onto the physical world, enhancing real-world environments with computer-generated information.

  Examples include AR applications for navigation, product visualization, and immersive training.

  Use Case in Organizations:

  Companies use AR to provide enriched customer experiences, visualize complex data, and streamline operations.

  For example, AR apps can show additional product details or simulate how a product fits into a real-world environment.

  Why Other Options Are Incorrect:

  Option A (Expert systems): Expert systems use rule-based logic to solve problems but do not overlay information on the real world.

  Option B (Intelligent agent): Intelligent agents automate tasks and do not involve AR functionalities.

  Option C (Neural network): Neural networks focus on data processing, not augmenting reality.

  References:

  "Augmented Reality in Enterprise Applications" ?Harvard Business Review

  AR Standards and Applications ?AR Association

• Question 10:

  Which type of software saves information if there is a system error?

  A. Disk optimization
  B. Data encryption
  C. Crash-proof
  D. Uninstaller
  C. Crash-proof

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  explanation:

  Explanation

  Crash-proof software prevents data loss during system failures by automatically saving information or maintaining system stability. Examples include backup solutions and automatic recovery features in operating systems.

  References: Stallings, W. (2018). Operating Systems: Internals and Design Principles. Pearson.