WGU University WGU-QGC1 Online Practice Questions and Exam Preparation

WGU University WGU-QGC1 Online Questions & Answers

• Question 21:

  Which organizational policy states that an employee should never send unsolicited emails outside the organization?

  A. Information use policy
  B. Employee monitoring policy
  C. Anti-spam policy
  D. Social media policy
  C. Anti-spam policy

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  Explanation

  Understanding Anti-Spam Policies:

  Anti-spam policies prohibit the sending of unsolicited emails, particularly outside the organization.

  Such policies protect an organization's reputation and comply with legal frameworks like the CAN-SPAM Act.

  Focus on External Communications:

  The policy ensures employees refrain from sending emails that may be perceived as spam, safeguarding the organization from legal and reputational risks.

  Why Other Options Are Incorrect:

  Option A: Information use policies focus on managing and protecting data, not email practices.

  Option B: Monitoring policies are about observing employee activity but do not prevent spam.

  Option D: Social media policies govern employee behavior on social platforms, not email usage.

  References:

  "Anti-Spam Guidelines for Businesses" ?FTC

  IT Policy Frameworks and Guidelines (ISO 27002)

• Question 22:

  Which tool can be used to list project tasks vertically against project time frame listed horizontally?

  A. PERT chart
  B. Project model
  C. Venn diagram
  D. Gantt chart
  D. Gantt chart

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  Explanation

  Definition of a Gantt Chart:

  A Gantt chart is a visual tool used to list project tasks vertically and plot the time frame horizontally.

  It displays task durations, dependencies, and progress , helping in scheduling and tracking.

  Key Features of a Gantt Chart:

  Represents tasks as horizontal bars proportional to their duration.

  Helps identify task sequencing and overlaps.

  Incorrect Options Analysis:

  A. PERT Chart: Used for analyzing project timelines and task dependencies but not for plotting tasks against a timeline.

  B. Project Model: Not a visual tool; it's a conceptual representation of the project process.

  C. Venn Diagram: Used for illustrating logical relationships, not task scheduling. References and Documents of Information Technology Management:

  PMBOK Guide (Project Scheduling Tools).

  ITIL Project Management Best Practices (Axelos).

• Question 23:

  Which basic business system serves operational level analysts in an organization?

  A. Optimization analysis system (OAS)
  B. Decision support system (DSS)
  C. Transaction processing system (TPS)
  D. Executive information system (EIS)
  C. Transaction processing system (TPS)

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  Explanation

  Definition of Transaction Processing System (TPS):

  A TPS handles the day-to-day business transactions of an organization, such as sales, payroll, order processing, and inventory tracking.

  It is designed for operational-level analysts who need to process large volumes of routine transactions efficiently.

  Purpose of TPS:

  Ensures the integrity and accuracy of business transactions.

  Provides operational data required for other systems like Decision Support Systems (DSS) or Management Information Systems (MIS). Incorrect Options Analysis:

  A. Optimization Analysis System (OAS): Not a standard system type in IT management.

  B. Decision Support System (DSS): Focuses on tactical and strategic decision-making.

  D. Executive Information System (EIS): Caters to high-level executives, not operational-level analysts. References and Documents of Information Technology Management:

  "Foundations of IT Systems" (McGraw-Hill Education).

  ITIL Foundation Documentation (Axelos).

• Question 24:

  Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

  A. Downtime and uptime
  B. Hackers and viruses
  C. Ethics and cost
  D. Adware and spyware
  D. Adware and spyware

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  Explanation

  Definition of Adware and Spyware:

  Adware: Software that displays unwanted advertisements.

  Spyware: Software that covertly collects user data without consent.

  The combination of adware and spyware often masquerades as a legitimate add-on but operates maliciously.

  Key Characteristics:

  Adware displays pop-up advertisements , while spyware transmits user data to external parties.

  Both operate without the user's permission or knowledge .

  Incorrect Options Analysis:

  A. Downtime and uptime: Relates to system availability, not malicious software.

  B. Hackers and viruses: Refers to broader cybersecurity threats, not specific software.

  C. Ethics and cost: Unrelated to malicious software behavior. References and Documents of Information Technology Management:

  "Adware and Spyware: Detection and Prevention" (SANS Institute).

  ITIL Information Security Practices (Axelos).

• Question 25:

  What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

  A. Be through and provide all the technical details
  B. Focus on problems rather than solutions
  C. Brevity is key because of time constraints
  D. Know the audience and speak to their level of knowledge
  D. Know the audience and speak to their level of knowledge

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  Explanation

  Importance of Audience Awareness for IT Leaders:

  When presenting to the board of directors , it is critical to tailor the content to their level of technical understanding and focus on strategic implications rather than technical details.

  The board typically focuses on business outcomes risks , , and opportunities , not technical minutiae.

  Key Considerations:

  Highlight how IT initiatives align with business goals and deliver value.

  Use concise, clear, and non-technical language while ensuring key points are well-supported with data.

  Incorrect Options Analysis:

  A. Provide all technical details: The board is more interested in business-level insights.

  B. Focus on problems: Solutions and strategic outcomes are more relevant to the board.

  C. Brevity: While being concise is important, it should not come at the cost of clarity or relevance. References and Documents of Information Technology Management:

  "Effective Communication Strategies for IT Leaders" (Harvard Business Review).

  ITIL Leadership and Communication Practices (Axelos).

• Question 26:

  Employees in different business levels need knowledge to effectively drive their work and decision-making.

  Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

  A. Systems thinking
  B. Coordinate
  C. Courage
  D. Breadth
  A. Systems thinking

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  Explanation

  Definition of Systems Thinking:

  Systems thinking refers to the ability to understand and analyze how different components of a system interact and influence each other, especially at a broad organizational and strategic level.

  For an IT leader, this means bridging the gap between technical operations and corporate strategy , enabling effective communication and alignment across all levels of the business.

  Why Systems Thinking is Important for IT Leaders:

  Ensures alignment of IT initiatives with organizational goals.

  Facilitates problem-solving by understanding the broader impact of decisions.

  Encourages cross-functional collaboration and holistic decision-making.

  Incorrect Options Analysis:

  B. Coordinate: While coordination is a skill, it does not encompass the strategic perspective described.

  C. Courage: An important leadership trait, but not specific to systems-level thinking.

  D. Breadth: Refers to having a wide range of knowledge, but lacks the systems-oriented focus. References and Documents of Information Technology Management:

  ITIL 4 Leadership Practices: Systems Thinking (Axelos).

  "Systems Thinking for IT Leaders" (Harvard Business Review).

• Question 27:

  Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

  A. theory of reciprocity
  B. DevOps
  C. Business architecture
  D. Bimodal IT
  B. DevOps

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  Explanation

  Understanding DevOps:

  DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

  The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

  Key Features of DevOps:

  Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

  Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

  Why Other Options Are Incorrect:

  Option A (Theory of reciprocity): Not relevant to IT development or infrastructure.

  Option C (Business architecture): Focuses on organizational structure and strategy, not code automation.

  Option D (Bimodal IT): Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

  References:

  "DevOps Principles and Practices" ?DevOps Institute

  "Automating Development with DevOps" ?AWS Documentation

• Question 28:

  What is a customer relationship management (CRM) system used for?

  A. To provide fundamental decision-making support.
  B. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  C. To improve supplier and customer relations and increase revenues.
  D. To increase customer loyalty and retention and increase an organization's profitability.
  D. To increase customer loyalty and retention and increase an organization's profitability.

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  Explanation

  Purpose of a Customer Relationship Management (CRM) System:

  CRM systems focus on managing customer interactions to build long-term relationships.

  They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.

  Key Objectives of CRM Systems:

  Increase customer loyalty: By personalizing experiences and addressing customer needs effectively.

  Boost profitability: Through targeted marketing, better customer insights, and optimized resource allocation.

  Incorrect Options Analysis:

  A. Decision-making support: CRM provides customer interaction insights, not fundamental decision-making tools.

  B. Business functions: Covers ERP systems, not CRM.

  C. Supplier relations: Focus is on customer relations, not suppliers. References and Documents of Information Technology Management:

  "CRM Best Practices for Business Success" (Salesforce Whitepaper).

  ITIL 4 Service Design: CRM Integration (Axelos).

• Question 29:

  Which type of memory describes a special type of rewritable memory that is compact and portable?

  A. Flash
  B. Random access
  C. Cache
  D. Read-only
  A. Flash

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  Explanation

  Flash memory is a type of non-volatile rewritable memory that is compact and portable. It is commonly used in USB drives, SSDs, and memory cards. Unlike RAM, which loses data when power is off, flash memory retains stored information even without power.

  References:

  Stallings, W. (2015). Computer Organization and Architecture: Designing for Performance. Pearson Education.

  Tanenbaum, A. S. (2016). Structured Computer Organization. Pearson.

• Question 30:

  A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

  A. Increased dependence on human interaction
  B. Increased access to global consumer
  C. Increased dependence on technology
  D. Increased access to global vendors
  C. Increased dependence on technology

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  Explanation

  Understanding ITILITIL (Information Technology Infrastructure Library) is a framework designed to standardize IT service management (ITSM) and ensure efficient and quality delivery of IT services. It helps organizations align IT services with

  the needs of the business and supports continuous improvement.

  Scenario Analysis: Hospital's New Software Systems

  The hospital has implemented several new software systems, indicating a shift towards a more technology-driven approach.

  Hospitals rely heavily on technology for patient care, administrative management, and operational efficiency. Examples include electronic health records (EHRs), patient monitoring systems, and diagnostic tools, which are technology-

  intensive.

  ITIL's Relevance in Hospitals

  ITIL enables systematic management of IT services, ensuring reliability, efficiency, and continuous improvement.

  ITIL addresses the challenges of technology dependence by offering best practices for managing service delivery, minimizing downtime, and ensuring compliance with regulatory standards (e.g., HIPAA).

  Why Option C is Correct (Increased Dependence on Technology)

  As the hospital integrates more software systems, it becomes increasingly reliant on technology to support critical operations.

  ITIL provides the hospital with a structured approach to manage this dependence effectively, ensuring robust IT service management processes and reducing the risk of service disruption.

  Why Other Options Are Incorrect

  Option A (Increased dependence on human interaction): Hospitals aim to reduce manual processes with technology; ITIL supports this automation rather than increasing human dependency.

  Option B (Increased access to global consumers): While ITIL improves service quality, its primary focus is not expanding global consumer access.

  Option D (Increased access to global vendors): ITIL does not specifically address vendor relationships but focuses on internal IT service processes.

  References:

  ITIL Foundation Handbook (Axelos)

  IT Service Management Best Practices, ITIL v4

  "ITIL and Healthcare IT" ?Whitepaper by Axelos