WGU-QGC1 Exam Details

  • Exam Code
    :WGU-QGC1
  • Exam Name
    :WGU Information Technology Management (QGC1)
  • Certification
    :WGU University Certifications
  • Vendor
    :WGU University
  • Total Questions
    :74 Q&As
  • Last Updated
    :May 29, 2026

WGU University WGU-QGC1 Online Questions & Answers

  • Question 21:

    Which organizational policy states that an employee should never send unsolicited emails outside the organization?

    A. Information use policy
    B. Employee monitoring policy
    C. Anti-spam policy
    D. Social media policy

  • Question 22:

    Which tool can be used to list project tasks vertically against project time frame listed horizontally?

    A. PERT chart
    B. Project model
    C. Venn diagram
    D. Gantt chart

  • Question 23:

    Which basic business system serves operational level analysts in an organization?

    A. Optimization analysis system (OAS)
    B. Decision support system (DSS)
    C. Transaction processing system (TPS)
    D. Executive information system (EIS)

  • Question 24:

    Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

    A. Downtime and uptime
    B. Hackers and viruses
    C. Ethics and cost
    D. Adware and spyware

  • Question 25:

    What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

    A. Be through and provide all the technical details
    B. Focus on problems rather than solutions
    C. Brevity is key because of time constraints
    D. Know the audience and speak to their level of knowledge

  • Question 26:

    Employees in different business levels need knowledge to effectively drive their work and decision-making.

    Which term describes the trait of an IT leader to effectively translate perspectives at both a broad and corporate strategic level?

    A. Systems thinking
    B. Coordinate
    C. Courage
    D. Breadth

  • Question 27:

    Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

    A. theory of reciprocity
    B. DevOps
    C. Business architecture
    D. Bimodal IT

  • Question 28:

    What is a customer relationship management (CRM) system used for?

    A. To provide fundamental decision-making support.
    B. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
    C. To improve supplier and customer relations and increase revenues.
    D. To increase customer loyalty and retention and increase an organization's profitability.

  • Question 29:

    Which type of memory describes a special type of rewritable memory that is compact and portable?

    A. Flash
    B. Random access
    C. Cache
    D. Read-only

  • Question 30:

    A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

    A. Increased dependence on human interaction
    B. Increased access to global consumer
    C. Increased dependence on technology
    D. Increased access to global vendors

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