CompTIA TK0-201 Online Practice Questions and Exam Preparation

CompTIA TK0-201 Online Questions & Answers

• Question 271:

  During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

  A. Review or revisit call center standards.
  B. Create a special session just for the managers.
  C. Provide a cheat sheet for the add-on products.
  D. Monitor the agents for a week to truly understand their world.
  A. Review or revisit call center standards.

• Question 272:

  An instructor just finished discussing a topic. Afterwards, one of the learners displays uncertainty with their body movement. Which of the following is the MOST likely action the instructor should take NEXT?

  A. Check with the learner to see if further clarification is needed.
  B. Review the topic again and continue with the training.
  C. Review the topic again to ensure all learners understand the content.
  D. Inform the learner that any concerns will be addressed at the end of class.
  A. Check with the learner to see if further clarification is needed.

• Question 273:

  Implementing a brief daily quiz helps to:

  A. keep the learners engaged.
  B. monitor learners' progress.
  C. speed up the pace of the lesson.
  D. enrich the course content.
  B. monitor learners' progress.

• Question 274:

  An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?

  A. Give an advanced activity to the other learners and re-teach the morning activity to the learner who has not mastered the concepts.
  B. Re-teach the concepts taught in the morning session to the class, but use different handouts.
  C. Pair the learner with one of the more advanced learners who likes to share knowledge.
  D. Continue to teach the course as outlined, and after class offer to help the learner who has not mastered the concepts.
  C. Pair the learner with one of the more advanced learners who likes to share knowledge.

• Question 275:

  Which of the following should a trainer do before beginning a session that has references to external websites?

  A. Download all the websites' content and store it on an internal server.
  B. Write the website publishers for permission to direct students to their sites.
  C. Ensure all the website links are still valid and working.
  D. Ensure the sites have malware installed to redirect the student.
  C. Ensure all the website links are still valid and working.

• Question 276:

  Which technique is BEST for creating an effective learning environment that will engage learners and lead to learner retention?

  A. Create a group setting by assigning roles
  B. Use formal classroom training as a delivery method
  C. Scale objectives based on learners capabilities
  D. Ensure that instruction is self-paced based on learners needs
  D. Ensure that instruction is self-paced based on learners needs

• Question 277:

  Which of the following methods of delivery allows the learner to act out aspects of the course topics?

  A. Role playing
  B. Brainstorming
  C. Lecture
  D. Demonstration
  A. Role playing

• Question 278:

  A client needs content to be delivered in a shorter timeframe than the trainer had planned for. Which of the following should the trainer do to ensure the class will meet the new time constraints?

  A. Work with the client to remove material they believe is not needed.
  B. Do not allow any questions from students to save time.
  C. Skip covering the course objectives; they will be covered in the material.
  D. Talk faster to allow more material to be covered.
  A. Work with the client to remove material they believe is not needed.

• Question 279:

  Which of the following question types would be used to elicit the MOST discussion on a topic?

  A. Clarifying
  B. Probing
  C. Closed
  D. Direct
  B. Probing

• Question 280:

  A trainer becomes aware that the students appear to be laughing quietly during the presentation of serious technical material. Which of the following actions should the trainer take?

  A. Inform the student that their actions are inappropriate and they should stop.
  B. Attempt to determine if a word used during training has a different meaning locally.
  C. On break, report the behavior to the training center for proper disciplinary actions.
  D. Tell a humorous story to achieve a bigger laugh.
  B. Attempt to determine if a word used during training has a different meaning locally.