SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 811:

  A company has determined that it will center its corporate social responsibility efforts on "going green". Which of the following will the company engage in to support the local community?

  A. Establishing a cloud network
  B. Match employee donations to the Red Cross
  C. Sponsor school programs that focus on STEM
  D. Donating food to a major food bank
  A. Establishing a cloud network

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  One way that a company can begin its "going green" process is to implement the use of a paperless working operation. Cloud networks and scanning necessary documents into cloud systems reduces the amount of paper waste and other items a business has to purchase for printed documents. Switching to a cloud-based option can cut the purchase of copy paper by at least half over the course of a year.

• Question 812:

  Which best describes the components of a dual career path?

  A. The potential ratings and the promotability ratings
  B. The realistic routines and the plausible length of time
  C. The management paths and the non-management tracks
  D. The vertical sequences and the horizontal sequences
  D. The vertical sequences and the horizontal sequences

• Question 813:

  Which is the difference between the formal characteristics and informal characteristics of an organization?

  A. Formal characteristics are standardized and are less flexible than informal characteristics.
  B. Formal characteristics are indicators of an organization's operational efficiency while informal characteristics are indicators of its cultural effectiveness.
  C. Formal characteristics are implicit leading indicators , and informal characteristics are explicit lagging indicators.
  D. Formal characteristics focus on the corporate strategy, informal characteristics focus on operations, objectives and tactics.
  A. Formal characteristics are standardized and are less flexible than informal characteristics.

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  Formal organizations are structured, standardized and rely on authority based upon chains of command. Informal organizations do not require hierarchies of authority or structured internal processes. They are not formed in order to reach specific goals like a formal organization.

• Question 814:

  Organizations will use third-country nationals as a way to:

  A. emphasize that a global approach is being taken
  B. ensure that foreign operations are linked effectively with the parent organization
  C. organizational control and coordination is maintained and facilitated
  D. establish clearly that it is committed to the host country
  A. emphasize that a global approach is being taken

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  Third-country nationals (TCNs) are managers who are citizens of countries other than the country in which the Multi-National Corporation (MNC) is headquartered or the one in which they are assigned to work by the MNC. TCNs offer different perspectives that can complement and expand on the sometimes narrowly focused viewpoints of both host nationals and headquarters personnel.TCNs can demonstrate a global or transnational image and bring unique cross-cultural skills to the organization.

• Question 815:

  If a company wants to develop a standardized international quality assurance system, which organization should it consult?

  A. North Atlantic Treaty Organization
  B. International Organization for Standardization
  C. United Nations
  D. World Trade Organization
  B. International Organization for Standardization

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  The International Organization for Standardization publishes globally recognized quality assurance standards (e.g., ISO 9001), making it the authoritative body for developing a standardized international QA system.

• Question 816:

  A multinational shipping services company wants to expand to another country where it currently does not conduct business. The CEO asks the HR director to help staff the new venture within the next month. The CEO asks the HR director to transfer a current operations manager in a neighboring country to lead the new business venture. This operations manager is a top performer but lacks experience in key areas that are important to developing business in the new country. The operations manager does not speak the language of the country. The CEO also tells the HR director that the HR team will need to recruit four local employees to provide support to the operations of the business. The HR director is concerned that the operations manager will not be successful in the new role and that finding qualified local employees to staff the location in such a short period of time is unrealistic.

  The operations manager is frustrated that the local staff is not fluent in the operations manage' rs native language and asks the HR director to hire additional staff who are fluent in the language. How should the HR director respond to this request?

  A. Explain to the operations manager how important it is to strengthen communication with the current local staff.
  B. Advise the operations manager that effective managers find ways to relate to their subordinates despite language barriers.
  C. Begin recruitment for these additional staff members to improve the team's communication.
  D. Recommend that the operations manager take language courses to improve communication with the local staff.
  D. Recommend that the operations manager take language courses to improve communication with the local staff.

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  Recommending the operations manager take language courses addresses the root communication barrier, builds cultural competence, and enhances leadership effectiveness without relying on additional, hard-to-find hires.

• Question 817:

  What is a good way to clarify unclear answers from a focus group?

  A. HR investigatory interview
  B. Business case
  C. Anonymous survey
  D. One-on-one reviews
  C. Anonymous survey

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  Focus groups are small-group meetings that give employees an opportunity to interact with a manager about workplace conditions, company leadership and other employment matters. It is a demographically diverse group of people assembled to participate in a guided discussion about a particular issue. Clarification for unclear answers can best be sought through anonymous surveys which will enable participants to open up and provide candid feedback.

• Question 818:

  In a merger, company A and company B have decided to review and revise the vision, mission, corporate values and strategy for the new company. Which of the following is the most important step in this process?

  A. Engage industry experts to devise a new mission, vision and strategy
  B. Determine duplicate roles and responsibilities, post-merger
  C. Implement a system to handle the change process at the organizational level
  D. Engage in due diligence to obtain pertinent information and understand the risks of the potential merger
  C. Implement a system to handle the change process at the organizational level

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  Revising the vision and mission is a strategic-level intervention which requires change management. Strategic interventions include change management, knowledge management, and learning organizations.

• Question 819:

  In which of the following scenarios should an employee survey be utilized?

  A. To seek information on harassment allegations during a workplace investigation
  B. To identify challenges a work group of a dozen employees face in closing a sale
  C. An employer seeks employee feedback on retirement and fringe benefit packages
  D. An employer seeks to determine employee rationale for requesting union representation
  C. An employer seeks employee feedback on retirement and fringe benefit packages

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  Employee surveys are best utilized when large populations are being surveyed for mainly quantifiable data. Note that a focus group is best for option B, and option D may be illegal.

• Question 820:

  Which method is most effective for detecting asset misappropriations, such as cash skimming and fraudulent disbursements, by employees in the workplace?

  A. Implementing a tip line and proactive data monitoring by management
  B. Conducting comprehensive pre-employment background screens and credit checks
  C. Engaging an external auditor to review transactions on a regular basis
  D. Installing video surveillance in customer areas including parking lots
  C. Engaging an external auditor to review transactions on a regular basis