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SHRM-SCP Real Exam Questions

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Question 1 Single choice

Countries like Sweden and Norway that stress caring and nurturing behaviors, environmental awareness, and quality of life operate:

  1. A

    a high context culture

  2. B

    a high feminine culture

  3. C

    a low power distance culture

  4. D

    as Organization for Economic Co-operation and Development (OECD) countries

Show answer and explanation

Correct answer: B

Explanation

Femininity is the trait which stresses caring and nurturing behaviors, sexuality equality, environmental awareness, etc.High-context cultures are those that communicate in ways that are implicit and rely heavily on context.Low-context cultures rely on explicit verbal communication.Low Power-Distance cultures are more democratic and apply consultative relations in expecting and accepting power. There is relatively low inequality of power distributed among the people.

Question 2 Single choice

An organization will improve its ability to focus on critical business results by:

  1. A

    Outsourcing non-core functions

  2. B

    Implementing a flat structure

  3. C

    Improving the organization's Employer Value Proposition

  4. D

    Focus strategic implementation on staff functions

Show answer and explanation

Correct answer: A

Explanation

An organization will increase its ability to focus on critical business outcomes by outsourcing non-core functions. NOTE: A line function is one that directly advances an organization in its core work. This always includes production and sales, and sometimes also marketing.A staff function supports the organization with specialized advisory and support functions. For example, human resources, accounting, public relations and the legal department are generally considered to be staff functions.

Question 3 Single choice

The COO wants you to verify that the company has the right products available at the right time.

Which of the following production/operations areas does this best describe?

  1. A

    Scheduling

  2. B

    Facility location

  3. C

    Production layout

  4. D

    Inventory management

Show answer and explanation

Correct answer: A

Explanation

All four of the answer choices are activities of the production & operations function. Scheduling is the correct answer because it is the activity which allows the organization to ensure that the appropriate products are available during the appropriate times.Facility location refers to the activity that evaluates the appropriate place to locate a new business to ensure that labor requirements, distribution systems, and government regulations are met.Production layout refers to the way in which the goods or service will be produced; for example, the design of an assembly line or, in the case of a service, the process to be used
in providing it, such as a model plan or protocol for a financial audit.Inventory management is an operation function that balances the cost of inventory with the ability to have enough inventory to satisfy the consumer's needs.

Question 4 Single choice

Which of the following situations violates the ERISA standards for pension funds?

  1. A

    Employees are required to have a minimum of 15 months of service before they can participate in their
    employer's defined benefit plan.

  2. B

    Employees are allowed to transfer their accrued pension funds to another employer's plan.

  3. C

    An employer's plan excludes employees under age 21, regardless of how long they have worked for the organization

  4. D

    Employees become fully vested after five years of service.

Show answer and explanation

Correct answer: A

Explanation

Federal law (Employee Retirement Income Security Act of 1974 (ERISA) sets minimum requirements for voluntary pension plans, but a plan may be more generous. Generally, a plan may require an employee to be at least 21 years old and to have a year of service with the company before the employee can participate in a plan. However, plans may allow employees to begin participation before reaching age 21 or completing one year of service.

Question 5 Single choice

The cost advantage that arises with increased output of a product is called:

  1. A

    Competitive advantage

  2. B

    Increased market share

  3. C

    Economies of scale

  4. D

    Growth-share matrix

Show answer and explanation

Correct answer: C

Explanation

Economies of scale is the cost advantage that arises with increased output of a product.It refers to the proportionate savings in costs gained by an increased level of production.

Question 6 Single choice

An HR manager believes the organization should move to a competency-based compensation system.

Which key characteristic of competency-based pay should the HR manager highlight in the business case?

  1. A

    Decreases turnover by rewarding employees for tenure.

  2. B

    Attracts talent by ensuring the company is a pay leader in its industry.

  3. C

    Minimizes fixed costs by emphasizing employee performance.

  4. D

    Encourages employees to learn and perform a wider variety of skills.

Show answer and explanation

Correct answer: D

Explanation

Competency-based pay rewards employees for developing and applying a broader range of skills, motivating ongoing learning and versatility rather than tenure or fixed roles.

Question 7 Single choice

Which is the difference between the formal characteristics and informal characteristics of an organization?

  1. A

    Formal characteristics are standardized and are less flexible than informal characteristics.

  2. B

    Formal characteristics are indicators of an organization's operational efficiency while informal characteristics are indicators of its cultural effectiveness.

  3. C

    Formal characteristics are implicit leading indicators , and informal characteristics are explicit lagging indicators.

  4. D

    Formal characteristics focus on the corporate strategy, informal characteristics focus on operations, objectives and tactics.

Show answer and explanation

Correct answer: A

Explanation

Formal organizations are structured, standardized and rely on authority based upon chains of command.
Informal organizations do not require hierarchies of authority or structured internal processes. They are not formed in order to reach specific goals like a formal organization.

Question 8 Single choice

__________ is established as an independent department that provides expert services within a focused area to internal clients:

  1. A

    Centers of excellence.

  2. B

    Autonomous HR.

  3. C

    Dedicated HR.

  4. D

    Best of breed model.

Show answer and explanation

Correct answer: A

Explanation

A center of excellence is established as an independent department that provides expertise and services within a focused area to internal clients.A Center of Excellence (CoE) is a body in an organization that works across Business Units (BUs) or product lines within a BU and has a leading-edge knowledge and competency in that area. It is comprised of highly-skilled individuals and experts, who disseminate knowledge in an organization and share best practices.

Question 9 Single choice

Sixty percent of an organization's senior managers will be eligible for retirement within five years.

Why should the chief human resource officer initiate a supply analysis for developing the compa'nys staffing plan?

  1. A

    To identify and analyze the current mix and availability of knowledge, skills, and abilities

  2. B

    To determine the organization's future workforce and human capital needs

  3. C

    To illustrate the shortfall between the available talent and the competencies required

  4. D

    To enable the HR department to develop an action plan for continuous recruitment and selection

Show answer and explanation

Correct answer: A

Explanation

A supply analysis evaluates the existing workforce's mix and availability of knowledge, skills, and abilities, providing the baseline needed to plan for impending retirements and staffing requirements.

Question 10 Single choice

The HR manager at a consulting firm notices a rapid increase in the demand for experienced leaders. The increase is making it difficult to hire managers at the same rate of pay compared to one year ago. The firm presently has three open manager positions and the three top candidates are demanding annual salaries ' salaries. This morning the firm's CEO sent a companywide email higher than current managers announcing that staffing the job openings is a top priority to meet business demands. The email also indicated the firm is willing to pay a referral bonus. The HR manager knows that staffing the job openings will completely exhaust HR's budget, leaving no money to pay referral bonuses or make salary adjustments for incumbents. While reviewing the candidates' resumes the HR manager receives an email from an incumbent manager stating that the manager discovered the firm is offering higher salaries to applicants with less experience. The email also states the incumbent manager no longer trusts the leadership team and is going to seek other employment opportunities.

Which action should the HR manager take first to respond to the incumbent manager's email?

  1. A

    Ask the incumbent manager to stay with the firm until the job openings are staffed.

  2. B

    Meet with the incumbent manager to discuss the non-monetary benefits offered by the firm.

  3. C

    Explain to the incumbent manager how the changes in the job market have made it difficult to hire

    experienced managers.

  4. D

    Advise the incumbent manager to compare the firm's total compensation and benefits package to competitors' packages.

Show answer and explanation

Correct answer: B