SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 831:

  How does increased life expectancy influence workforce planning?

  A. Raising the retirement age
  B. Reducing the skills gap
  C. Requiring the redesign of jobs
  D. Growing the demand for labor
  A. Raising the retirement age

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  As people live longer and remain healthier, organizations often raise retirement ages to retain experienced talent and accommodate extended career spans in workforce planning.

• Question 832:

  Which of the following is false regarding the Family and Medical Leave Act (FMLA)?

  A. temporary employees within a 75-mile radius must be counted in the 50-employee determination
  B. employees must have worked for a covered employer for 1,250 hours for at least 12 months
  C. an employer is required to use specific DOL forms to provide required notices to employees
  D. an employer may require medical certifications to verify FMLA leave requests.
  C. an employer is required to use specific DOL forms to provide required notices to employees

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  The DOL has optional-use forms which can be used by employers to provide required notices to employees, and by employees to provide certification of their need for leave for an FMLA qualifying reason. Alternatively, employers may use their own forms, if they provide the same basic notice information and require only the same basic certification information.

• Question 833:

  How is "strategic fit" best defined?

  A. Alignment of an organization's strategy with the competitive forces in the industry
  B. Motivation of all employees to work with an optimal effort toward the organization's strategic goals
  C. Alignment of the organization's strategy with the goal of all of its stakeholders
  D. Consistency of an organization's strategy with its internal and external environments
  D. Consistency of an organization's strategy with its internal and external environments

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  Strategic fit expresses the degree to which an organization is matching its resources and capabilities with the opportunities in the internal and external environment.

• Question 834:

  A company announces that it intends to capture another 20% of market share by opening ten more stores within three years in key locations. What is being communicated?

  A. Mission statement
  B. Organizational vision
  C. Functional goal
  D. Strategic objective
  D. Strategic objective

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  A strategic objective outlines specific, time-based results that an organization seeks to achieve in pursuing its strategy.

• Question 835:

  Rachel has been informed that her customer service role will also include data entry tasks, starting from the next quarter in the fiscal year. This is an example of?

  A. Vertical loading
  B. Horizontal loading
  C. Job enrichment
  D. Lateral transfer
  B. Horizontal loading

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  Horizontal loading refers to the practice of adding extra tasks that need a similar level of skill to an existing job. It is similar to job enlargement which involves increasing the number of tasks without changing the challenge or control levels.

• Question 836:

  A HR manager of Terrain Inc., a personal goods retail company has to go on FMLA leave to care for her mother who suffered a fall. The HR manager asks a HR professional in the department to collaborate on her behalf with a consultancy firm to provide recommendations to management on employee engagement. The consultancy firm has conducted a focus group with 15% of support employees and 5% of line employees. The HR professional upon reviewing the firm's work believes the firm's method is insufficient to gather the full information needed to create an effective solution. The HR professional determines that a different data collection method is necessary.

  The HR professional chooses to carry out a survey of all employees, proceeds to obtain the support of the CEO, CFO, and COO and makes a presentation to the senior executive team . The senior executive team approves the HR professional's initiative, the survey is carried out, and 85% of the employees respond to the survey. Impressed with the survey exercise, the CEO shares the survey results with the consultancy firm and requests that the firm works closely with the HR professional in the implementation phase.

  The HR professional is creating and compiling the questions for the upcoming employee engagement survey for next year. How best can she determine the most effective survey questions?

  A. By defining employee attitudes toward retention, pay, and supervision
  B. By soliciting opinions and ideas to improve employee vigor and work processes
  C. By ensuring the questions are in compliance with legal and regulatory requirements
  D. By linking the survey questions to business objectives
  D. By linking the survey questions to business objectives

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  HR does not exist in a vacuum. HR must be strategic to ensure its processes and activities are geared towards enabling the organization achieve its strategic goals and business objectives. There must be a line-of-sight that connects HR's actions to the organization's overall business goals.

• Question 837:

  What is an example of implicit culture?

  A. Food
  B. Language
  C. Dress
  D. Views on authority
  D. Views on authority

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  Implicit culture deals with attitudes and beliefs, while explicit culture deals with tangible things like language, dress, rituals, lifestyles, and food. Views toward authority is an example of implicit culture. Explicit characteristics of culture are the observable behaviors, rituals, symbols and heroes of a culture. These include the way people dress, the kind of food they eat, music, dance, the things that are considered beautiful and/or ugly. The implicit characteristics of a culture are the underlying values, the unwritten norms of behavior that guide people regarding which behaviors are considered appropriate or inappropriate.

• Question 838:

  The Public Relations department of a retail organization is diverse-it is made up of employees who are dissimilar in their routines and their stages of life. Zion is a 23-year-old single parent of 2 boys who is working for minimum wage. John- Paul is 59 years old, has a wealthy inheritance and works only because he has extensive goals and feels a sense of accomplishment from work. Naomi is single, 48 years old and has few acquaintances or hobbies outside the office. You have decided to attempt to apply Maslow's hierarchy of needs to motivate each of these individuals.

  HR would expect that Zion is trying to satisfy which need?

  A. social
  B. esteem
  C. physiological
  D. self-actualization
  C. physiological

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  Zion is a 23-year-old single parent of 2 boys who is working for minimum wage, she will most likely be motivated by physiological needs which include having a place to work, regular monthly salary, comfortable working environment and essential facilities.

• Question 839:

  An international nonprofit organization that helps local communities access cutting-edge conservation science to protect natural resources is hiring a new executive director . Each applicant for the position must go through an assessment center and an interview conducted by two board members and the CEO. The chairman of the board finalizes the selection process after a meeting where all applicants are assessed, and an agreement is reached.

  An external candidate with extensive experience in "go green" advocacy is selected for the role. The newly hired executive director informs the board that he is concerned about the vulnerable nature of the company's software structure. He advises that the software systems be upgraded. He states that the upgrade will render 60% of the jobs in IT obsolete which will result in significant cost savings for the organization. The board approves the newly hired director's proposal and the IT manager is instructed to draw up a request for proposal to IT software vendors while the HR manager is instructed to finalize on the employees that are to be laid off. The HR manager is not certain that the layoff is a good idea and decides to have a meeting with the executive director to discuss the intended changes. The executive director fails to attend the scheduled meeting and does not show up at work altogether. The HR manager endeavors to contact the executive director but receives no response. After 2 weeks of no communication and not coming to work, the Board decides to terminate the executive director's employment, and the HR manager sends a letter of

  termination of employment to his home address and personal email address. The board of directors determine the software structure should not be changed and cancels the layoff plan. Employees at the organization are exasperated with the situation are noticeably less engaged and motivated. What should the HR manager do to motivate the employees?

  A. schedule office hour slots for employees to have one-on-one talks with the HR manager
  B. hold a town-hall meeting to debrief employees about the recent happenings
  C. hold a meeting with board members and share a business case for great employee involvement and engagement in corporate decisions
  D. send an email to employees detailing the sequence of events and actions taken by management
  B. hold a town-hall meeting to debrief employees about the recent happenings

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  Corporate town-hall meetings serve 3 main purposes: They allow team leaders to share important info. They allow employees to ask questions. They ensure everyone understands the company's goals. Town hall meetings enable senior leadership to keep employees informed, engaged and in sync with business goals. These meetings also can lead, for example, to greater employee understanding of key business issues and can provide increased employee feedback up the hierarchical ladder.

• Question 840:

  In a bid to promote integrity among their employees and gain trust from key stakeholders, the Hophni organization is interested in beginning the process of creating an ethical environment. Who has the most impact on the success of this process?

  A. Primary stakeholders
  B. Organization's employees
  C. Organization's leaders
  D. Organization's customers and vendors
  C. Organization's leaders

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  The process of creating an ethical environment must begin with the organization's leaders. It must receive continuous reinforcement from leadership at all levels in order to be succeed.