SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 771:

  Which strategy is most effective in motivating individual employee performance?

  A. Moving employees off tasks to new assignments
  B. Keeping employees intermittently updated
  C. Discussing the importance of the work being done
  D. Changing the performance goals regularly
  C. Discussing the importance of the work being done

• Question 772:

  Generally, the products of a company pursuing an overall cost leadership strategy will likely?

  A. include many product variations and wide selection and be of average or better quality than products of rival firms.
  B. emphasize a few chosen differentiating features to help set off its image with buyers.
  C. incorporate a good basic design with few frills, have acceptable quality, and offer a limited number of models to select from.
  D. emphasize a few chosen differentiating features to help set off its image with buyers.
  C. incorporate a good basic design with few frills, have acceptable quality, and offer a limited number of models to select from.

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  The cost leadership strategy will incorporate a good basic design with few frills, have acceptable quality, and offer a limited number of models to select from.

• Question 773:

  Which of the following is the biggest strategic issue when competing in the markets of foreign countries?

  A. language barriers that hinder effective communication
  B. cultural nuances that differ across countries and people
  C. determining whether to standardize or customize the company's products
  D. demographic differences among employees from different generations
  C. determining whether to standardize or customize the company's products

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  One of the biggest strategic challenges to competing in the international space is whether to offer a mostly standardized product worldwide or whether to customize the company's offerings to local preferences in each different country's market to match the tastes and inclinations of local customers.

• Question 774:

  How does the self-service component of an HRIS shift HR's focus from transactional to transformational?

  A. By shifting benefit profiles and option updates to managers and employees
  B. By identifying potential succession management problems before they occur
  C. By using the Internet to improve communication across time zones
  D. By supporting the use of virtual teams working around the globe
  A. By shifting benefit profiles and option updates to managers and employees

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  All of these options benefit the organization, but using the self-service option allows managers and employees to update key information and frees global HR professionals to focus on tasks that add more value to the organization.

• Question 775:

  Which of the following illustrates business operations that threaten the sustainability of the environment and society?

  A. A compressed workweek is implemented to allow employees to commute only four days a week.
  B. An organization in an arid climate stores rainfall on site so that it can irrigate its lawns.
  C. Functions are required to use Web meeting and phone conferencing when possible rather than travel.
  D. After loss of a major client, a firm issues termination notices for 25% of its workforce.
  B. An organization in an arid climate stores rainfall on site so that it can irrigate its lawns.

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  Sustainable business operations use resources in a responsible manner. Diverting rainwater for irrigation of facility landscaping is not sustainable or responsible to the community. Minimizing travel saves finite carbon-based fuels.

• Question 776:

  When is an authoritative approach to leadership most likely to be effective?

  A. When various catastrophes threaten a team's ability to meet its goal on schedule
  B. When the leader is new to the organization and its problems and needs to establish trust
  C. When the team is willing to work toward a goal but is not yet sure of how to get there
  D. When the team shows signs of resisting the change the leader is trying to introduce
  C. When the team is willing to work toward a goal but is not yet sure of how to get there

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  An authoritative leader leads by providing a bold vision and inviting team members to follow and join in achieving a goal. This is effective when the team is motivated and skilled but does not yet have direction.

• Question 777:

  A review of the organization's cash flow statement shows the cash outflow has increased over the previous year. Which action should HR take in response to this metric?

  A. Reduce recruiting and selection levels immediately
  B. Postpone any resource-intensive projects.
  C. Prepare for a downsizing exercise.
  D. Purchase resources for strategic onboarding.
  B. Postpone any resource-intensive projects.

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  Cash outflow describes any money leaving a business. The opposite of cash outflow is cash inflow, which refers to the money coming into a business.A declining cash flow indicates that resources are scarce, and are not readily available to fund additional projects or initiatives.This may not necessarily require an immediate decrease in recruitment, as this can create more problems by causing revenue to plummet.

• Question 778:

  An HR director has decided to implement self-service systems for HR and people management functions. Which action should be taken first?

  A. Communicate the change to all employees.
  B. Meet with vendors and design an implementation plan.
  C. Meet with other directors to gain their support.
  D. Talk to all HR business partners and obtain their feedback.
  C. Meet with other directors to gain their support.

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  Securing support from other directors ensures alignment of priorities, resources, and sponsorship before engaging vendors or communicating changes, setting a foundation for successful implementation.

• Question 779:

  Which of the following occurs when there is an increase in the number of tasks that employees perform as well as an increase in their control over the tasks?

  A. Job enlargement
  B. Cross-functional integration
  C. Lateral promotion
  D. Job enrichment
  D. Job enrichment

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  Note that job enrichment involves increased control and authority over the tasks given while job enlargement only involves an increase in the number of tasks with no added responsibility, control, or authority.

• Question 780:

  The global head of marketing informs the Head of HR that one of his direct reports, a country manager has just undergone a multi-rater evaluation. Feedback from direct reports in the country manager's location are excellent but reviews from two of the manager's superiors (a regional manager from a different country and a marketing manager from the home country) were negative. Both superiors remarked that the country manager needed to improve in the areas of communication and leadership. How should Head of HR handle this situation?

  A. Recommend that performance evaluations are to feature only ratings from direct reports and managers in the same location
  B. Balance both divergent perspectives with a third perspective from a manager who operates in a different function, from a different country.
  C. Provide coaching and mentoring opportunities that would enhance the country manager's communication and leadership skills.
  D. Speak to the regional manager and marketing manager to better understand the rationale for their ratings.
  D. Speak to the regional manager and marketing manager to better understand the rationale for their ratings.

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  This is a question that emphasizes communication before arbitrary action. It is most likely that cultural differences affected the ratings of the managers who are from a different culture than that of the country manager. Communicating with these managers will help the global head of marketing understand what deficiencies in communication and leadership the regional manager and marketing manager are referring to; and determine if their ratings were influenced by an ethnocentric viewpoint.