SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 291:

  The success of a focus group is dependent on the following steps except:

  A. Gather and interpret survey data
  B. Design and develop pertinent questions
  C. Clearly articulate the group's goals
  D. Recruit and moderate participants
  A. Gather and interpret survey data

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  An employee focus group is a group of employees who assemble to participate in a guided discussion about a particular topic or provide ongoing feedback. This is different from surveys which provide more quantifiable data that can be analyzed, but are less personal or interactive than a focus group.

• Question 292:

  With regard to risk management, what is a control?

  A. Methods used by firms to reduce or eliminate the likelihood or severity of a risk.
  B. A metric that sets the acceptable level of variation around organizational objectives.
  C. The prioritization of potential business disruptions based on the impact and likelihood of occurrence.
  D. Proactive measurement for future and emerging risks that indicates the possibility of an event that adversely affects business activities.
  A. Methods used by firms to reduce or eliminate the likelihood or severity of a risk.

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  Controls involve monitoring information, processes or compliance with regulations to prevent or detect errors to mitigate risk. Risk control is the set of methods by which firms evaluate potential losses and take action to reduce or eliminate such threats. It is a technique that utilizes findings from risk assessments. Option B refers to Risk Tolerance. Option C refers to risk assessment. Option D refers to Key Risk Indicator (KRI).

• Question 293:

  A cooperatively owned retail company endorses a culture that values independence and individuality. The company's president frequently expresses pride in the fact that there are no written companywide policies and that department heads have the autonomy to make their own decisions. However, over time, each department has established different personnel management practices, and department heads do not communicate with each other. In addition, employee morale and customer service quality have been declining for several years while turnover has increased. The company hires a new general manager to oversee the department heads and address these issues. The general manager recognizes the need to change the way the company operates but is afraid to make adjustments that impact the culture and limit the department heads' independence. The general manager hires an HR manager to set up an HR function and help resolve the challenges. As soon as the department heads learn of the hire, they send complaints to the general manager stating that external applicants should not be hired for management positions because they will try to change the company culture.

  The HR manager learns that the department heads ignore the general manager's requests to discuss employee morale, and they use bullying to get the general manager to concede to their demands. Which action should the HR manager take?

  A. Explain to the company's president how the unfair pay policies are related to high turnover and low morale.
  B. Schedule a meeting with the department heads to draft a new companywide pay policy.
  C. Meet with each department head individually to discuss how they design and implement pay policies.
  D. Ask the department heads to review and update position descriptions to ensure they accurately reflect current job duties.
  C. Meet with each department head individually to discuss how they design and implement pay policies.

• Question 294:

  Which of the following statements about a performance appraisal system is true?

  A. Non-supervisory employees do not need to comment on the process.
  B. Performance appraisal is an ongoing process.
  C. Changes to the system are not required unless the job changes.
  D. Performance appraisals are based on the individual goals of employees
  B. Performance appraisal is an ongoing process.

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  Performance appraisal is an ongoing process and should occur both formally and informally throughout the year. All people involved in the process should provide feedback. The process should also be evaluated on a regular basis to make sure that it still is in sync with the goals of the organization.

• Question 295:

  Which describes an appropriate use of a personality assessment during the hiring process?

  A. Encourages similarity among members serving on a team.
  B. Assists managers in evaluating the performance of employees.
  C. Helps job applicants determine their potential ability to perform certain job tasks. ' compatibility with job requirements.
  D. Provides employers with information on job seekers
  D. Provides employers with information on job seekers

• Question 296:

  Which of the following impacts extrinsic rewards?

  A. the meaningfulness of a job's purpose
  B. the degree of recognition an employee has for doing things right
  C. the competence of an employee's performance
  D. the actual progress being made toward fulfilling the job's purpose
  B. the degree of recognition an employee has for doing things right

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  An extrinsic reward is a tangible and visible reward given to an individual or an employee for achieving something. Extrinsic rewards have monetary value such as a salary raise, bonus, award, or public recognition.

• Question 297:

  The Public Relations department of a retail organization is diverse-it is made up of employees who are dissimilar in their routines and their stages of life. Zion is a 23-year-old single parent of 2 boys who is working for minimum wage. John- Paul is 59 years old, has a wealthy inheritance and works only because he has extensive goals and feels a sense of accomplishment from work. Naomi is single, 48 years old and has few acquaintances or hobbies outside the office. HR has decided to attempt to apply Maslow's hierarchy of needs to motivate each of these individuals.

  Which of the following do you think would motivate John-Paul the most?

  A. more of a sense of belonging
  B. more companionship
  C. greater discretion and independent judgment
  D. executive perks and benefits
  C. greater discretion and independent judgment

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  In the workplace, self-actualization happens when employees feel professionally fulfilled and personally valued, and part of an inclusive organization where they are personally aligned to the larger company mission.

• Question 298:

  "There is no one best way to organize, lead or direct a company. We must not be confined to a rigid structure. The right course of action is always dependent on the style of leadership, the capabilities of followers, and a variety of internal and external forces." This statement is most likely referring to what organizational theory?

  A. Institutional theory
  B. Open systems theory
  C. Contingency theory
  D. Resource dependency theory
  C. Contingency theory

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  A contingency theory is an organizational theory that claims that there is no best way to organize a corporation, to lead a company, or to make decisions. Instead, the optimal course of action is contingent (dependent) upon internal and external situations. A contingent leader effectively applies their own style of leadership to the right situation. The leader's success does not depend on only his abilities but also the follower's capabilities, and various situational factors.

• Question 299:

  In which stage of strategic planning do managers develop action plans and assign staff members to projects?

  A. Evaluation
  B. Development
  C. Implementation
  D. Formulation
  C. Implementation

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  During the strategy implementation phase of strategic planning, the plan is put into action. Managers develop action plans and allocate resources toward achieving organizational objectives.

• Question 300:

  Business-level strategies are concerned specifically with: A. how a business with multiple physical locations will operate one of those locations.

  B. creating differences between the firm's position and its rivals.

  C. selecting the industries in which the firm will compete.

  D. how functional areas will be organized within the firm.

  Correct Answer. B
  B

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  Business-level or organization-level strategies focus on creating differences between the firm's position and its rivals - this is called competitive advantage.