SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 1081:

  An OED specialist coaches a manager on how to reinforce good teamwork. What step in the OED process model does this illustrate?

  A. Define problem
  B. Design and implement solution
  C. Measure effectiveness
  D. Sustain improvement
  D. Sustain improvement

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  Organizational Effectiveness and Development (OED) is a process or a tool to identify and clear away internal obstacles to an organizations drive toward its strategic goals and continuous improvement. Reinforcing positive change occurs at the step of sustaining improvement.Steps In the OED Process 1.Define problem - step one of the OED model - where the OED team collects data to define the gap between desired and actual performances and identify possible causes for the gap. 2.Design and implement solution - step two of the OED model - where objectives are defined and appropriate tactics for development is chosen. 3.Measure effectiveness - step three of the OED model - where the solutions effects are measure to determine if the initiatives objective have been met and if the change has had the desired strategic impact. 4.Sustain improvement - step four of the OED model - where the team monitors activity and provides guidance to leaders about ways in which new values, attitudes or practices can become institutionalized.

• Question 1082:

  A multinational manufacturing firm recently experienced a series of product line defects and supply chain shortages. At the request of the chief operating officer (COO), the firm hires a new VP of operations who worked for the COO at another company for many years. The VP is well known for achieving results quickly and efficiently. During a conference call with the COO and all operations managers, the new VP begins making angry remarks toward the managers because the VP believes they are not responding quickly to questions about the recent problems. When the managers speak, the VP responds by criticizing them and speaking with a loud, aggressive tone of voice. The COO advises the VP to focus on identifying the root cause of the problem rather than criticizing the managers. In response, the VP accuses the COO of being too lenient on the managers during a period of crisis that requires quick and deliberate action. After the meeting, the managers send a formal letter to the firm's regional HR director describing the VP's behavior and requesting an immediate response.

  The firm's employee handbook includes a section on cultural values that denounces public criticism of others and endorses acceptance of diversity at all levels of the organization. What should the regional HR director do to uphold the firm's cultural values?

  A. Advise the VP to review the cultural values outlined in the handbook.
  B. Advise the COO to meet with the VP to discuss the firm's cultural values.
  C. Send an email to the managers acknowledging the inappropriateness of the VP's behavior.
  D. Advise the VP to attend an online cultural awareness training course.
  A. Advise the VP to review the cultural values outlined in the handbook.

• Question 1083:

  Which of the following is not an example of the strategic role played by HR?

  A. Succession planning
  B. induction and training needs of new employees
  C. participating in organizational change
  D. redesigning organizational structure
  B. induction and training needs of new employees

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  An example of the strategic role played by HR is succession planning; workforce planning towards corporate competitive advantage; participating on mergers, acquisitions and organizational change; redesigning organizational processes (think of HR roles that impact the entire organization and its overall strategy).

• Question 1084:

  Anna , a HR manager has a highly proficient and highly-productive expert team of staff who have positive relations with their colleagues and their internal customers in other business units. How would you advise Anna to approach the undertaking of motivating this group?

  A. Provide the group with challenging assignments and successive dual career ladders.
  B. Motivate the employees by making a conscious effort to set a positive, upbeat tone in meetings, emails and conversations.
  C. Determine what drives each team member to accomplish their duties.
  D. Make available group incentives to enhance team spirit and encourage a sense of cooperation and responsibility.
  C. Determine what drives each team member to accomplish their duties.

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  Employees with a high-level of expertise and productivity have a variety of factors that motivate them and are priority for them at different stages of their lives. It is important for Anna the HR manager to place a greater consideration on what drives and motivates each member, rather than providing a blanket or group motivational system.

• Question 1085:

  What is the most accurate statement about motivating employees?

  A. Employees from different generations and demographics will not be motivated by the same factors
  B. Individual motivators can vary among employees
  C. Employees are most motivated by a transformational leader.
  D. Motivation will not sustain employee engagement over time.
  B. Individual motivators can vary among employees

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  Employee engagement serves as a foundation for your employees to do their best work, while motivation is the fuel or energy required to actually do it. Motivation varies from one individual to the other.

• Question 1086:

  ___________ is the process of establishing the job relatedness of a test?

  A. Job analysis
  B. Validation
  C. Reliability
  D. Job evaluation
  B. Validation

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  For a test to be valid, it must accurately measure job-relatedness that predicts job performance.The process of establishing the job-relatedness of a test is called validation.

• Question 1087:

  The Grip organization has begun to implement interventions in its culture and operations to ensure 99% error-free products and a more engaged workforce. The employees are undergoing experiential training to learn the new behaviors, processes and operations. Series of town-hall meetings have been held to ensure all employees understand the rationale and benefits of the interventions. The Grip is at which of the following stages?

  A. Freezing
  B. Changing
  C. Unfreezing
  D. Refreezing
  B. Changing

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  The Grip organization is at the changing (also called moving) stage of the change process theory. The changing step involves a transition from the old ways and is marked by the implementation of the change. At this stage, people begin to learn the new behaviors, processes and ways of thinking. Education, communication, support and time are critical for employees as they become familiar with the change.

• Question 1088:

  During a workforce audit, an HR mobility leader discovers several expatriates who are not part of the organization's global mobility program. Which is the first step the HR leader should take in response to this discovery?

  A. Determine if the organization is liable for possible immigration violations of these workers.
  B. Adopt a process to track worker movement across geographies in line with immigration and tax rules.
  C. Alert leadership that the organization may be in violation of statutory compliance.
  D. Push for the adoption of online platforms to better integrate data of the mobile workforce.
  C. Alert leadership that the organization may be in violation of statutory compliance.

• Question 1089:

  Which of the following is a potential advantage of a heterogeneous global team?

  A. There is less confusion about roles and leadership of the team.
  B. There is less potential for miscommunication.
  C. More creative ideas are produced over time.
  D. More time is needed to manage cultural differences
  C. More creative ideas are produced over time.

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  Diversity in the workplace means that a company's workforce includes people of varying gender, age, religion, race, ethnicity, cultural background, languages, education, abilities, etc. Diversity in the workplace leads to increased creativity and wealth of perspectives.

• Question 1090:

  Using domestic factories as a production base for exporting goods to select foreign country markets...?

  A. depicts an international strategy to pursue commerce in foreign markets.
  B. depicts a transnational strategy to pursue commerce in foreign markets.
  C. depicts a global strategy to pursue commerce in foreign markets.
  D. depicts a multidomestic strategy to pursue commerce in foreign markets.
  A. depicts an international strategy to pursue commerce in foreign markets.

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  An International strategy favors Low Global Integration and Low Local Responsiveness.An international company has little need for local adaption and global integration. The majority of the value chain activities will be maintained at the headquarters/home country/domestic country. This strategy is also referred to as an exporting strategy (note the term "exporting" in the question). Products are produced in the company's home country and sent to markets all over the world. If there are any subsidiaries, the subsidiaries will function as local channels through which the products are sold to the consumer. A good example are wine producers from France and the Rolex watch manufacturer.