SHRM SHRM-SCP Online Practice Questions and Exam Preparation

SHRM SHRM-SCP Online Questions & Answers

• Question 1051:

  Which is the best indicator of an effective corporate social responsibility program?

  A. Environmental footprint and sustainability
  B. Community-based employment, social activity, and acceptance
  C. Sustainable office environment practices and policies
  D. Social, economic, and environmental performance
  D. Social, economic, and environmental performance

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  Measuring social, economic, and environmental performance provides a comprehensive view of how the program delivers on its broad CSR goals, reflecting true effectiveness across all dimensions.

• Question 1052:

  A midsize company in the services sector observes a decline in employee engagement ratings regarding employee benefits. The HR manager proposes to the executive team an introduction of custom selection benefit plans. Which motivation theory should the HR manager cite to support this recommendation?

  A. Expectancy
  B. Attribution
  C. Goal-setting
  D. Equity
  A. Expectancy

• Question 1053:

  Which of the following employees is most likely non-exempt, per the Fair Labor Standard Act?

  A. A marketing executive who spends 60% of the time evaluating marketing proposals and reviews
  B. An inside sales agent who spends 70% of the time preparing vendor service level agreement
  C. An auditor who spends 80% reviewing and certifying the accuracy of financial statements for outside clients on behalf of the company
  D. A supervisor at a confectionery shop who spends 30% of the time establishing quality assurance standards
  B. An inside sales agent who spends 70% of the time preparing vendor service level agreement

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  To qualify for the outside sales employee exemption: the employee's primary duty must be making sales for which a consideration will be paid by the customer; and the employee must be regularly engaged away from the employer's place of business. Note that the sales agent is an "inside" sales agent, therefore this role is most likely non-exempt.

• Question 1054:

  An organization's attempts to differentiate its product in the marketplace have failed, and sales are below projections. Which of the following changes should be implemented?

  A. Cut costs across the board, reduce the price below that of the competition, and depend on volume for profits.
  B. Cut costs across the board, reduce the price below that of the competition, and depend on volume for profits.
  C. Increase the marketing effort to raise awareness of the product's uniqueness and raise the price.
  D. Withdraw the product from the market, redesign it to enhance its uniqueness, and reintroduce it at the same price.
  B. Cut costs across the board, reduce the price below that of the competition, and depend on volume for profits.

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  Isolate the differentiating product factors, reduce costs in other areas, and reduce the product's price. Differentiation strategies focus on setting the product or service apart from its competition by giving it unique characteristics that consumers value and for which they will be willing to pay a premium price. Even with a differentiation strategy, an organization has to pay attention to its cost position. In this case, the cost for uniqueness exceeds what customers are willing to pay. To strike a balance, the organization will need to reduce costs in all areas not related to the differentiation and may need to reintroduce the product at a lower price.

• Question 1055:

  What is the most important factor HR should consider before conducting an employee engagement survey?

  A. Clear idea of issues important to the employees
  B. Plans to follow the survey with employee focus groups
  C. Choosing a representative sample of all employees to participate in the survey
  D. Leadership buy-in and commitment to act on survey results
  D. Leadership buy-in and commitment to act on survey results

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  Leadership buy-in and commitment to act on survey results. Leaders and managers must demonstrate a commitment to responding to survey results. Surveys that are administered and not followed up on can signal a lack of respect and commitment to the employees and can erode the trust employees have in their leaders.

• Question 1056:

  How should an HR director create a workforce plan to manage headcount?

  A. Facilitate the information-gathering process to determine talent inventory.
  B. Identify talent gaps as a result of necessary skillset changes.
  C. Modify the hiring plan based on attrition.
  D. Determine the competencies needed for current open positions.
  A. Facilitate the information-gathering process to determine talent inventory.

• Question 1057:

  Which is considered a force in the "Five Forces model"?

  A. Increased deregulation in an industry.
  B. Rivalry among competing firms.
  C. The threat of government intervention.
  D. Recent technological innovation
  B. Rivalry among competing firms.

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  Porter's 5 forces analysis is a framework that is used for business strategy development by analyzing 5 competitive forces within an industry. The 5 forces are threat of new entrants, threat of substitute products and services, bargaining power of buyers, bargaining power of suppliers and threat of established rivals. It is a tool used for environmental scanning

• Question 1058:

  Tom's final interview was with his future co-workers. This is an example of?

  A. Realistic job preview
  B. Structured interview
  C. Work assignment
  D. Behavioral interview
  A. Realistic job preview

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  A realistic job preview - offers a realistic look into what a job is actually like no sugar coating showing both the positives and the negatives so the candidate can get a real feel for what skills and qualifications are needed on the job, as well as what a typical day would look like. Realistic job previewing can be done in a variety of ways. These include interviews with future co-workers, tours of the workplace, job simulations.Behavioral interviewing focuses on a candidate's past experiences by asking candidates to provide specific examples of how they have demonstrated certain behaviors, knowledge, skills and abilities.Structured interviewing using the same interviewing methods (set questions in a standardized order) to assess candidates applying for the same job.

• Question 1059:

  A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.

  Although the leadership team initiated the project, a few members express concerns that the project is not a good use of the facility's funds. They are skeptical that the project will lead to any tangible benefits for the facility. Which action should the HRBP take to address the leadership team's opposition to the project?

  A. Finish gathering data for the project before addressing the leaders' concerns.
  B. Compile case studies of real-world examples where poor company culture resulted in organizational failure.
  C. Justify the investment in the project by highlighting the return on investment in relation to costs of turnover.
  D. Provide examples of steps the facility may choose to take to improve company culture during later phases of the project.
  B. Compile case studies of real-world examples where poor company culture resulted in organizational failure.

• Question 1060:

  Open systems state that ____________, and ____________ are important to regularly exchange feedback with the external environment.

  A. Input, processes, and output
  B. Strategy, tactics, and work rules
  C. Due diligence, cooperation, and compliance
  D. Retention, reinvention, and remuneration.
  A. Input, processes, and output

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  An open system is a system that regularly exchanges feedback with its external environment. Open systems are systems which consists of inputs, processes, and outputs - and are important for it to function. It is the concept that organizations are strongly influenced by their environment. The environment consists of various forces of an economic, political, or social nature.