Assume you are preparing the first portfolio risk management plan for your outsourcing company, which typically handles call centers around the world. While the company has implemented portfolio management and has a Portfolio Oversight Group, it did not previously assess risks to the portfolio itself. Instead, it assumed risks would be managed at the project level. However, numerous customer complaints have been received. The root cause is once a new call center is established, limited if any planning is done as the manager rushes to have it ready and operational as soon as possible. This has led to a lack of understanding as to what is required for the call centers to be successful. In preparing this plan, you are reviewing the portfolio management plan because it:
A. Contains the portfolio vision statement
B. Provides the organization's risk tolerance
C. Provides guidance on stakeholder engagement
D. Includes the portfolio performance matrices
Chartering a portfolio is a major step in getting the needed authorizations to execute the portfolio. Your are currently developing the charter and considering the following inputs
A. Portfolio Strategic Plan, Enterprise Environmental Factors, Portfolio Process Assets
B. Portfolio Strategic Plan, Enterprise Environmental Factors, Portfolio Process Assets, Portfolio
C. Portfolio Strategic Plan, Enterprise Environmental Factors, Portfolio Process Assets, Portfolio Management Plan
D. Portfolio Strategic Plan, Enterprise Environmental Factors, Portfolio Process Assets, Portfolio Roadmap
When it comes to managing the portfolio value, one of the junior portfolio managers came to you asking about the relation between cost-benefit analysis and the efficient frontier analysis. What should your answer to her be?
A. The Efficient frontier analysis is used while performing the Cost-benefit analysis in order to get the confidence factor in the estimates
B. Efficient frontiers are not static, and organizations should monitor cost-benefit ratios on a continual basis
C. Efficient frontier tracks the realized value against planned costs; thus is another way of cost-benefit analysis
D. Cost-Benefit analysis are not static, and organizations should monitor the efficient frontier ratios on a continual basis
As the portfolio manager, you must engage stakeholders and build and maintain outstanding relationships with them as much as possible. After identifying and classifying them, you want to make sure you provide the specific information each stakeholder group requires. Therefore you prepare:
A. A communications strategy matrix
B. A communications matrix
C. A reporting frequency matrix
D. A stakeholder matrix
You have just finished the development of the Portfolio Communication Management Plan. The portfolio team is looking for portfolio value assessment, status reports, and portfolio forecast with variance to plan. Where should they find this information?
A. Portfolio
B. None of the options
C. Portfolio Management Plan
D. Portfolio Process Assets
You are currently using a Comparative Advantage Analysis and conducting a what-if analysis to consider how the portfolio component and its intended benefits could be achieved by various options, including resource capability and capacity mix. In which process are you currently working?
A. Manage Portfolio Information
B. Optimize Portfolio
C. Manage Portfolio Value
D. Manage Supply and Demand
A portfolio manager needs to continuously balance the need and requirements with the available resources and needs to maintain a balanced portfolio and portfolio resources in order to optimize delivery. Capability and Capacity analysis is performed in 4 of the portfolio management processes and it serves a slightly different purpose in each and every one of them. When it relates to managing the supply and demand , what is the purpose of using this analysis?
A. To study the capability of resources, match them against the portfolio's objectives and goals, and translate the capability into what capacity is possible to meet the portfolio demands
B. To understand how much work is able to be performed based on the resources available (capacity), as well as the ability of the organization to source and execute the selected portfolio
C. Performed to understand the human, financial, and asset capacity and capability of the organization in order to select, fund, and execute portfolio components
D. It enables the organization to achieve maximum portfolio benefits given current resource constraints
You are managing a complex portfolio with high risk levels due to emerging technological breakthroughs and a short benefit window to market your product. You know that managing risk is key to success and you are coaching your team on the same. You have just finalized the development of the risk management plan. What do you normally expect to find in a Portfolio Risk Management Plan?
A. Communication policies/constraints
B. Organizational risk tolerance
C. Governance Model
D. Roles and Responsibilities for risk management
Assume you are managing a high visibility project in your company that once it is completed will transform it into new markets and be the leader in the soft phone field. You are keeping the project a secret from external stakeholders, and you and your team have signed Non-disclosure agreements (NDAs). However, the executives and those on the Portfolio Review Board want status information on this project every two weeks. You provide it:
A. To those on the portfolio distribution list
B. Electronically in a format that cannot be printed or forwarded
C. To the members of the Board and executives verbally
D. To the portfolio manager
Different stakeholders will have different portfolio reporting requirements. Sponsors for example will have a great interest in:
A. If the portfolio will meet organizational strategy
B. Status in achieving benefits
C. Overall portfolio value
D. Status in terms of other authorized components
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