User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?
A. Update User A to the same role as User B.
B. Add the My Cases page to the User A profile.
C. Update the User A account to access the same portal as User B.
D. Add the My Cases page to the User A role.
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
A. Add each vehicle claim as a child case of the accident claim.
B. Add a manual approval step to the accident claim case.
C. Add an optional process to pause the accident case until the vehicle claims are paid.
D. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
How do you enable field-level auditing for properties?
A. Add an auditing optional action to the case workflow.
B. Enable the auditing feature on the property rule forms.
C. Add a field validation to the case workflow.
D. Enable field-level auditing for the case type.
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?
A. Summarize the regional cost centers by count.
B. Create a filter for each cost center and count the case IDs.
C. Summarize the case ID column by count.
D. Define a function for the cost center column to total the case IDs.
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
A. Add a filter condition where Create Date is greater than the current date.
B. Make the Create Date the first column in the report.
C. Select Highest to Lowest sort type for Create Date.
D. Select Lowest to Highest sort type for Create Date.
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.
A. Make credit card request a child case of credit check.
B. Make credit check a spin-off case of credit card request.
C. Make credit check a child case of credit card request.
D. Make both loan request and credit check top cases.
Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product. What is the appropriate scope for a data page that sources the list of products purchased by the customer?
A. Thread
B. System
C. Requestor
D. Node
A requirement states: The date of birth submitted for first grade students must be at least five years before September 1 of the current year. Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three)
A. When rule
B. Calendar control
C. Date data type
D. Validation rule
E. Edit validate rule
On a service level, the passed deadline interval is measured from________________.
A. the end of the deadline interval
B. when the assignment is ready for a user
C. when a user begins the assignment
D. the end of the goal interval
A moving company provides customers with a tool that recommends a moving vehicle based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation.
Which two configurations, when applied in combination, apply to the decision table?
A. Create rows for the recommended moving vehicle.
B. Create a column for the recommended moving vehicle.
C. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.
D. Create two rows, one for the number of bedrooms and one for whether the customer is moving heavy furniture.
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