Pegasystems CPBA PEGAPCBA84V1 Questions & Answers

• Question 1:

  A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you design the report?

  A. Summarize the regional cost centers by count.

  B. Summarize the case ID column by count.

  C. Define a function for the cost center column to total the case IDs.

  D. Create a filter for each cost center and count the case IDs.

  Correct Answer: B

• Question 2:

  In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

  Contact information changes must not alter or interrupt the primary flow of the case.

  Which option meets the needs of this requirement?

  A. Add a stage with a start condition to the case workflow.

  B. Add an optional action to the case workflow.

  C. Add an alternate stage to the case life cycle.

  D. Add an assignment to the case life cycle.

  Correct Answer: A

• Question 3:

  An accident claim case creates a vehicle claim case for each vehicle involved in an accident.

  Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

  A. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

  B. Add each vehicle claim as a child case of the accident claim.

  C. Add an optional process to pause the accident case until the vehicle claims are paid.

  D. Add a parallel process for vehicle claims in the accident claim resolution stage.

  Correct Answer: AC

• Question 4:

  How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

  A. Apply an urgency value to the deadline interval.

  B. Adjust the default assignment urgency value.

  C. Apply an urgency value to the goal interval.

  D. Add an escalation action to the goal interval.

  Correct Answer: A

• Question 5:

  You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.

  How do you configure the case type to verify that the value of Date account opened is in the past?

  A. Use a calendar control.

  B. Use a pick list control.

  C. Use a validation condition.

  D. Use a when condition.

  Correct Answer: C

• Question 6:

  Which configuration informs a user by email when an assignment is added to the user's worklist?

  A. Configure the case type to send assignment notifications to assigned users.

  B. Add a Send Notification step to the process after the assignment to notify the assigned user.

  C. Configure a service level to send a notification to the assigned user.

  D. Add a Send Email step to the process after the assignment to notify the assigned user.

  Correct Answer: A

• Question 7:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

  The customer service agent may request additional information from the customer.

  The merchant is notified and given 15 days to dispute the fraud claim.

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: C

• Question 8:

  Which two situations require a data type? (Choose Two)

  A. A Currency drop-down is populated with values from an external system of record.

  B. Patient medical history is accessed from and written to an external system of record.

  C. A Work preference picklist is populated with two values: Full time and Part time.

  D. A Date of account creation field is set to a default value of the current date.

  Correct Answer: AC

• Question 9:

  A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum. Which three of the following statements are true? (Choose Three)

  A. New customer obtains troubleshooting assistance by using a call center is a microjoumey

  B. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

  C. New customer obtains troubleshooting assistance by using a call center is a journey

  D. Experienced customer obtains troubleshooting assistance by using the online forum is a journey

  E. Customer obtains troubleshooting assistance is a journey

  F. Customer obtains troubleshooting assistance is a microjoumey

  Correct Answer: BCF

• Question 10:

  Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

  Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

  A. Configure the case type to create temporary cases.

  B. Add a decision shape to the process.

  C. Configure the stage to resolve the case.

  D. Add a Persist case step to the case life cycle.

  Correct Answer: BD