Pegasystems Pegasystems Certifications PEGAPCBA84V1 Questions & Answers

• Question 21:

  You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?

  A. Enable email notifications on the case type.

  B. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

  C. Add a Send Email step to the case life cycle after the Approval step.

  D. Configure a Collect Information step with read-only information, and then route the step to the customer.

  Correct Answer: A

• Question 22:

  Consider the following scenario:

  An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

  How do you name the step where the request is sent to the manager?

  A. Manager Approves Request

  B. Approve Employee Request

  C. Request Approval

  D. Review Request

  Correct Answer: D

• Question 23:

  In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

  A. The case type

  B. The stage

  C. The process

  D. The step

  Correct Answer: C

• Question 24:

  Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

  

  A. Add an Item Retention alternate stage and define a process for retention of item.

  B. Add a decision in the Item Return process to change the stage when a return is not necessary.

  C. Add a condition to skip the Item Return stage when a return is not necessary.

  D. Replace the Wait step in the Item Return stage with a Change Stage step.

  Correct Answer: C

• Question 25:

  A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.

  Select the case type relationship that satisfies the requirement.

  A. Configure checkout request as a child case of hotel review.

  B. Configure hotel review as a child case of the checkout request.

  C. Configure hotel review as a parallel process to the checkout request.

  D. Configure both checkout request and hotel review as top-level cases.

  Correct Answer: C

• Question 26:

  How do you provide users with guidance for completing a form and avoid the need for application training?

  A. Add an optional action to the case to explain the task.

  B. Send a notification to the assigned user.

  C. Add an instruction to the assignment.

  D. Add the corresponding step to an appropriate stage.

  Correct Answer: C

• Question 27:

  You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?

  A. Urgency value remains at 100, but other service level processing continues.

  B. Service level processing is halted until the assignment is completed.

  C. The user is notified that the maximum urgency value has been reached.

  D. Urgency value continues to increment as configured.

  Correct Answer: A

• Question 28:

  Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

  A. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

  B. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

  C. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

  D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

  Correct Answer: BD

• Question 29:

  When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

  What task do you perform to implement this requirement?

  A. In the Employment Information process validate card type for continued processing.

  B. In the Employment Information process add an Approve/Reject step to test the card type.

  C. In the Employment Information process add a custom condition to test the card type.

  D. In the Employment Information process add a card type true/false field to a user view.

  Correct Answer: D

• Question 30:

  User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.

  How do you grant access to the My Cases page for User A?

  A. Add the My Cases page to the User A profile.

  B. Add the My Cases page to the User A role.

  C. Update the User A account to access the same portal as User

  D. Update User A to the same role as User B.

  Correct Answer: D