A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
A. Route to a work group based on the location.
B. Route the request to a manager who assigns the agent.
C. Route requests to a skilled work group.
D. Route to a skilled member of a work group.
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days. To meet this requirement, you must set the____________. in the service level to five days.
A. deadline
B. priority
C. urgency
D. goal
Select the use case that requires an integration by using robotic process automation (RPA).
A. An online ordering application submits credit card information to a payment processor through a web service.
B. An order management application updates a customer profile in a legacy system that lacks an exposed API.
C. A drug trial management application submits trial data to a protected system through a secure connection.
D. A service management application lists paint options sourced from a Pega Platform data object.
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly. How do you satisfy this requirement?
A. Configure a calculation for the total cost held.
B. Configure a validate condition for the total cost field.
C. Configure a field group list for all the room types.
D. Configure a when condition for the total cost field.
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list. How do you design the report to support this requirement?
A. Select Highest to Lowest sort type for Create Date.
B. Select Lowest to Highest sort type for Create Date.
C. Make the Create Date the first column in the report.
D. Add a filter condition where Create Date is greater than the current date.
Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)
A. Will field information about the operator be stored in an external database?
B. How do the fields for the operator need to be displayed?
C. Do the fields about the operator need to be displayed in multiple languages?
D. What fields does the account owner need to see to add an operator?
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?
A. Customer
B. Work queue
C. Interested individual
D. Owner
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
A. Decimal
B. Picklist
C. Currency
D. Integer
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?
A. Add an optional process to each approval in the appropriate stage.
B. Configure a parallel process for each of the required approvals.
C. Configure a single cascading approval based on an authority matrix.
D. Add the manager approval to an alternate stage in the case life cycle.
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the
passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
B. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
D. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
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