Microsoft Microsoft Certifications MS-720 Questions & Answers

• Question 21:

  You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You configure group call pickup for the call queue.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 22:

  You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.

  Solution: You configure the call queue to use a team and a channel.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 23:

  You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users.

  The users can place and receive PSTN calls.

  You need to create a new user policy to provide four-digit extension dialing for users to call analog endpoints that connect to the Session Border Controller (SBC).

  Which three actions should you perform? Each correct answer presents part of the solution.

  A. Create a trunk translation rule.

  B. Create an IP phone policy.

  C. Assign a dial plan to the users.

  D. Assign an IP phone policy to the users.

  E. Create a voice normalization rule.

  F. Create a tenant dial plan.

  Correct Answer: CEF

• Question 24:

  Your company has offices in Paris and London.

  You are migrating from an on-premises PBX telephony solution to a Microsoft Teams Phone deployment that uses Direct Routing. You plan to use the existing telephony earner.

  The new solution will provide telephony services to users m both offices.

  You need to recommend a solution that is the most resistant to possible failures. The solution must ensure that calls are routed through each user's respective office.

  Which two actions should you include in the recommendation? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point

  A. Deploy one Session Border Controller SBC) to each office. Configure the SBCs as a high-availability pair.

  B. Deploy a highly available Session Border Controller (SBC) pair to each office.

  C. Configure voice routing policies for each office.

  D. Configure a single voice routing policy for all users.

  Correct Answer: AC

• Question 25:

  The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.

  Which two features should you implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  A. auto attendants

  B. caller ID policies

  C. calling policies

  D. call queues

  E. voice routing policies

  Correct Answer: AD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

• Question 26:

  You have a Microsoft I earns deployment and an existing telephony solution that provides PSTN capability to on premises third-party PBX systems in two separate locations.

  You need to implement a redundant PSTN solution for Microsoft Teams Phone. The solution must use the existing telephony earner services. The solution must ensure that outbound calls can be made if a component fails.

  Which three components should you implement? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point

  A. highly available Session Border Controllers (SBCs)

  B. calling policies

  C. PSTN usages

  D. voice routing policies

  E. tenant dial plans

  Correct Answer: ACD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing

• Question 27:

  Note: This question is part of a series of questions that present the same scenario.

  Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  Your company uses configuration profiles to manage Microsoft Teams-certified IP phones.

  The Standard configuration profile is applied to the IP phones.

  The help desk receives reports that several user phones fail to lock automatically after the timeout period.

  You need to verify whether the configuration profile is applied to the problematic phones.

  Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the Configuration profiles tab, select Standard Phone Policy, and select Assigned devices.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 28:

  Your company has a Microsoft Teams Phone deployment.

  You plan to deploy auto attendants and call queues.

  The support desk requires that its auto attendant be able to forward calls after hours to local mobile phone numbers.

  You need to identify which licenses to assign to auto-attendant. The solution must minimize costs.

  Which two licenses should you identify? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Microsoft 365 Phone System

  B. Microsoft 365 Domestic Calling Plan

  C. Microsoft 365 Phone System - Virtual User

  D. Office 365 E3

  E. Microsoft 365 E5

  F. Microsoft 365 Domestic and International Calling Plan

  Correct Answer: BC

  Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

• Question 29:

  Your company receives PSTN services in Microsoft Teams through a derived Direct Routing trunk from a telephone carrier.

  The carrier becomes an operator in the Operator Connect program.

  You need to migrate the users to Operator Connect.

  Which three actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Run the Set-CsUser cmdlet and set the -OnPremLineURI parameter to $null.

  B. Run the Grant-CsOnlineVoiceRoutingPolicy cmdlet and set the -Policyname parameter to Policy1.

  C. Run the Grant-CsOnlineVoiceRoutingPolicy cmdlet and set the -Policyname parameter to $null.

  D. Run the Set-CsOnlineVoiceUser cmdlet and set the -TelephoneNumber parameter to each user's phone number.

  E. Run the Set-CsOnlineVoiceUser cmdlet and set the -TelephoneNumber parameter to $null.

  F. Run the Set-CsUser cmdlet and set the -OnPremLineURI parameter to each user's phone number.

  Correct Answer: ACD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/operator-connect-configure https://docs.microsoft.com/en-us/microsoftteams/assign-change-or-remove-a-phonenumber-for-a-user

• Question 30:

  You are enabling users for Direct Routing.

  You already assigned licenses to the users.

  You need to complete the user setup.

  Which two cmdlets should you run? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Set-CsOnlineVoiceUser

  B. Grant-CsOnlineVoiceRoutinePolicy

  C. Set-CsUser

  D. Grant-CsVoicePolicy

  E. Set-CsUSerPstnSettings

  Correct Answer: AB