Microsoft Microsoft 365 Certified: Teams Voice Engineer Expert MS-720 Questions & Answers

• Question 1:

  You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements.

  Which three actions should you include in the recommendation?

  Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

  A. From the Microsoft Teams admin center, assign a voice routing policy to the users.

  B. From the Microsoft 365 admin center, modify the office phone numbers of the users.

  C. From the Microsoft Teams admin center, modify the dial-out settings of the users.

  D. From the Microsoft Teams admin center, assign the phone numbers to the users.

  E. From the Microsoft Teams admin center, order five user numbers.

  F. From the Microsoft 36S admin center, create a support ticket to request five phone numbers.

  G. From the Microsoft Teams admin center, assign a calling policy to the users.

  Correct Answer: ACE

  Reference: https://docs.microsoft.com/en-us/microsoftteams/getting-phone-numbers-for-your-users

• Question 2:

  You are configuring the new call queue to replace the response group.

  Which setting should you disable to ensure that the agents can receivecalls from the call queue?

  A. Music on hold

  B. Attendant routing

  C. Conference mode

  D. Round robin

  Correct Answer: C

• Question 3:

  You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The solution must meet the technical requirements. What should you include in the recommendation?

  A. Teams Calling Plans

  B. Direct Routing without media bypass

  C. Operator Connect

  D. Direct Routing with media bypass

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/microsoftteams/pstn-connectivity

• Question 4:

  You need to connect the analog intercoms to Teams Phone.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create a trusted application endpoint for Teams.

  B. Create a resource account for each intercom.

  C. Register the ATAs with a Teams-certified SBC.

  D. Create a configuration profile for IP phones.

  E. Enable Direct Routing to a Teams-certified SBC.

  Correct Answer: CE

  Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-analog-devices

• Question 5:

  You need to validate the limited pilot based on the technical requirements. What should you use?

  A. Microsoft 365 network connectivity test tool

  B. self-help diagnostics for Teams

  C. the test -CsTeamsShiftsConnectionValidflte cmdlet

  D. the Teams device usage report in the Microsoft Teams admin center

  Correct Answer: A

  https://docs.microsoft.com/en-us/microsoft-365/enterprise/assessing-networkconnectivity?view=o365-worldwide

• Question 6:

  Once Direct Routing is deployed, you need to prepare the environment to support a reams SBA in the Vancouver facility. The solution must meet the technical requirements. Which three actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

  A. Register an application in Azure Active Directory (Azure AD).

  B. Run the New-CsTeMsSurvivablcBranchAppliancc Cmdlet.

  C. Enroll the SBA server in Microsoft Intune.

  D. Configure the S8C for media bypass.

  E. Configure the SBC for call forking.

  F. Enable ForwardPAI on the online voice gateway.

  Correct Answer: ABD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance

• Question 7:

  You need to validate the limited pilot based on the technical requirements. What should you use?

  A. the Teams device usage report in the Microsoft Teams admin center

  B. self-help diagnostics for Teams administrators

  C. the test-CsTeamsShiftsConnectionValidate cmdlet

  D. Microsoft 365 network connectivity test tool

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/microsoft-365/enterprise/assessing-network-connectivity?view=o365-worldwide

• Question 8:

  You need to configure a toll-free dial-in bridge for Teams meetings. The solution must meet the technical requirements.

  Which three prerequisites must be met before you can assign the toll-free bridge to Teams meeting organizers? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Purchase a Microsoft 365 Domestic and International Calling plan license.

  B. Get a Dedicated conference bridge (Toll Free) number.

  C. Purchase Communications Credits.

  D. Assign a phone number to the bridge.

  E. From the meeting policy, set Allow dial-in users to bypass the lobby to On.

  F. Assign a phone number to a resource account.

  G. Get an auto attendant toll-free number.

  Correct Answer: BCD

  Reference: https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams

• Question 9:

  Your company uses Microsoft Teams Calling Plans.

  The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.

  You migrate the users to Teams.

  You need to ensure that you have phone numbers that you can assign to the users.

  Solution: From the Microsoft Teams admin center, you place a new order for user numbers.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 10:

  You have a Teams Phone deployment. The deployment has a single Session 3crder Controller (SBC) that uses Direct Routing.

  Users report that outbound PSTN calls fail.

  You need to identify the quantity of specific SBC SIP errors.

  What should you review m the Microsoft Teams admin center?

  A. Endpoint Reports in Microsoft Call Quality Dashboard

  B. the network effectiveness ratio on the usage tab for the SBC

  C. the Jitter tab in Network parameters

  D. Quality of Experience Reports in Microsoft Call Quality Dashboard

  Correct Answer: A