Microsoft MB2-714 Online Practice Questions and Exam Preparation

Microsoft MB2-714 Online Questions & Answers

• Question 71:

  You need to create a new case in Dynamics CRM.

  Which two fields are required to create the new case manually? Each correct answer presents part of the solution.

  A. Subject
  B. Product
  C. Case Title
  D. Origin
  E. Customer
  B. Product
  E. Customer

• Question 72:

  You use Dynamics CRM for knowledge base articles. You do not use the interactive service hub.

  You add a section to an article template. You need to identify the impact to the existing articles that use the article template. What should you identify?

  A. Draft articles and published articles will be updated.
  B. Draft articles and published articles will remain unchanged.
  C. Draft articles will be updated. A minor version will be created for published articles.
  D. Draft articles will be updated. Published articles will remain unchanged.
  C. Draft articles will be updated. A minor version will be created for published articles.

• Question 73:

  You are creating a new case.

  You need to associate the case to a specific customer.

  What are two possible types of records that you can use to achieve the goal? Each correct answer presents a complete solution

  A. custom entity
  B. lead
  C. contact
  D. account
  A. custom entity
  B. lead

• Question 74:

  You have the entitlements configured as shown in the following table.

  

  You need to identify which entitlement can be set as the default entitlement for a customer. What should you identify?

  A. Ent1
  B. Ent2
  C. Ent3
  D. Ent4
  A. Ent1

• Question 75:

  Your company has a Dynamics CRM organization that has the following characteristics:

  The organization has 1,000 active users.

  The users access CRM by using the web client and mobile devices.

  Managers are responsible for updating all of the account records.

  All of the users are responsible for creating and updating case records.

  The company is evaluating whether to implement Unified Service Desk.

  You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

  A. Managers are responsible for updating alt of the account records.
  B. The users access CRM by using the web client and mobile devices.
  C. The company has 1,000 active users.
  D. All of the users are responsible for creating and updating case records.
  C. The company has 1,000 active users.

• Question 76:

  You have three service level agreements (SLAs) configured as shown in the following table.

  

  SLA1 is the default SLA.

  You have a customer named Contoso, Ltd.

  You need to ensure that SLA3 always applies to cases that are opened by Contoso.

  What should you do?

  A. To SLA3, add an SLA item that has a Create Record action.
  B. Create a routing rule.
  C. Configure the default entitlement for Contoso.
  D. To SLA3, add an SLA item that has an Assign Record action.
  C. Configure the default entitlement for Contoso.

• Question 77:

  Your customer service agents use two custom entities named Entity 1 and Entity2.

  You need to organize the records for Entity1 and Entity2 so that they appear together in a single location.

  What should you do first?

  A. Enable the entities for queues.
  B. Enable the entities for access teams.
  C. Create a system view.
  D. Create a personal view.
  D. Create a personal view.

• Question 78:

  You have an equipment resource for a forklift.

  Several scheduling activities are configured to use the forklift.

  The forklift breaks down and is sent for repairs.

  You set the work hours for the forklift to unavailable.

  You need to identify what will occur to the scheduling activities that require the forklift.

  What should you identify?

  A. The scheduling activities will be added to a queue.
  B. The scheduling activities will continue as scheduled.
  C. The scheduling activities will be scheduled automatically for the next available time.
  D. The scheduling activities will be deactivated.
  D. The scheduling activities will be deactivated.

• Question 79:

  Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub You use articles to resolve cases You have an article template named ArticleTemplate1. You publish articles that use ArticleTemplate 1 You need to prevent ArticleTemplate1 from being used to create any more articles. The solution must ensure that existing articles remain available. What should you do?

  A. Modify the properties of ArticteTemplate1.
  B. Delete ArticteTemplate1.
  C. Deactivate ArticleTemplate1
  D. Remove ArticleTemplate1 from the default solution.
  A. Modify the properties of ArticteTemplate1.

• Question 80:

  You recently created several customer feedback surveys. You gather the results of the surveys. You need to analyze the results of the surveys. What should you use?

  A. Sway
  B. Office Delve
  C. Microsoft Power BI
  D. Microsoft Intune
  D. Microsoft Intune