Microsoft MB2-714 Online Practice Questions and Exam Preparation

Microsoft MB2-714 Online Questions & Answers

• Question 11:

  You need to see all of the cases that were canceled. What should you do?

  A. Export all of the queue items to a Microsoft Excel file.
  B. Perform a Global Search and save a personal view.
  C. Perform an Advanced Find and save a personal view.
  D. Review the Audit log.
  D. Review the Audit log.

• Question 12:

  You have a public queue named Queue1.

  You need to restrict access to Queue1 so that only four users can view the queue.

  What should you do first?

  A. Set the queue type to
  B. Edit the security hierarchy.
  C. Set the queue type to Private.
  D. Edit the routing rule.
  A. Set the queue type to

• Question 13:

  You need to create a new case record in Dynamics CRM.

  What are three possible ways to achieve the goal?

  Each correct answer presents a complete solution.

  A. Use the Import Data Wizard.
  B. Convert a lead.
  C. Convert an opportunity.
  D. Convert a custom activity.
  E. Use the Quick Create form.
  A. Use the Import Data Wizard.
  D. Convert a custom activity.
  E. Use the Quick Create form.

• Question 14:

  Your company deploys Dynamics CRM.

  All of the employees who perform service calls for customers use CRM.

  You plan to deploy FieldOne.

  You need to identify a benefit of deploying FieldOne.

  What should you identify?

  A. reduces the number of service calls
  B. reduces the use of social technology
  C. reduces the use of web portals and mobile apps
  D. reduces the fuel costs of the service calls
  B. reduces the use of social technology

• Question 15:

  CORRECT TEXT - (Topic 1)

  You have a Dynamics CRM organization that contains the following charts:

  A tag chart named Chart1 that displays keywords from case titles

  A funnel chart named Chart2 that displays case resolution times

  A line chart named Chart3 that displays priorities

  A doughnut chart named Chart4 that displays the number of cases by priority

  You need to identify which charts can be added to a personal dashboard.

  What are two possible charts that you can add? Each correct answer presents a complete solution.

  A. Chart1
  B. Chart2
  C. Chart3
  D. Chart4
  D. Chart4

• Question 16:

  You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.

  You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.

  What should you configure?

  A. a selection rule as Least Busy
  B. the available capacity of the service scheduling rule
  C. the van work hours as non-overlapping
  D. a selection rule as Most Busy
  D. a selection rule as Most Busy

• Question 17:

  You have the entitlements configured as shown in the following table.

  

  You need to identify which entitlement can be renewed currently. What should you identify?

  A. Ent4
  B. Ent2
  C. nt3
  D. Ent1
  B. Ent2

• Question 18:

  You have a new Dynamics CRM organization.

  You need to define a parent goal and a child goal for cases.

  Which two items should be the same for the parent goal and the child goal? Each correct answer presents part of the solution.

  A. the rollup query
  B. the subject
  C. the time period
  D. the goal metric
  A. the rollup query
  D. the goal metric

• Question 19:

  You need to identify which actions are available in an enhanced service level agreement (SLA).

  What are two possible actions that you can identify? Each correct answer presents a complete solution.

  A. assigning records
  B. sending email
  C. prompt and response
  D. on-demand workflow
  C. prompt and response
  D. on-demand workflow

• Question 20:

  Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You are working with a customer to resolve an issue. You need to provide the customer with an article from the knowledge base. What should you do?

  A. From the article, click Email a Link.
  B. From the article, click Share.
  C. From the article, click Copy a link.
  D. Create an email and click Insert Article.
  A. From the article, click Email a Link.