Microsoft MB2-714 Online Practice Questions and Exam Preparation

Microsoft MB2-714 Online Questions & Answers

• Question 41:

  You are viewing the Service Activity Volume report from Report Viewer in Dynamics CRM.

  You need to identify which action can be performed from Report Viewer.

  Which action should you identify?

  A. Add an activity.
  B. Synchronize to Microsoft Outlook.
  C. Resolve a case.
  D. Export to Microsoft Excel.
  C. Resolve a case.

• Question 42:

  You have a queue that contains 100 items.

  You need to delete the queue.

  What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  A. Reassign the items in the queue, and then delete the queue.
  B. Cancel the items in the queue, and then delete the queue.
  C. Set the queue type to Public deactivate the queue, and then delete the queue.
  D. Set the queue type to Private, deactivate the queue, and then delete the queue.
  B. Cancel the items in the queue, and then delete the queue.
  C. Set the queue type to Public deactivate the queue, and then delete the queue.

• Question 43:

  You plan to use the automatic record creation and update rules to create new records automata* based on different types of

  You need to identify which record types can be used as the source type for the automatic record creation and update rules. Which three record types should you identify? Each correct answer presents a complete solution.

  A. custom activity
  B. social activity
  C. case
  D. lead
  E. phone call
  B. social activity
  C. case
  D. lead

• Question 44:

  You need to locate recently created records that reference Feature A . What should you do?

  A. Use Advanced Find and specify * FeatureA *
  B. Use Global Search and specify "FeatureA*.
  C. Use Global Search and specify FeatureA.
  D. Use Advanced Find and specify FeatureA.
  D. Use Advanced Find and specify FeatureA.

• Question 45:

  You are evaluating whether to use a standard or an enhanced service level agreement (SLA).

  You need to identify a characteristic of a standard SLA.

  What should you identify?

  A. JThe SLA can be paused-
  B. The status can be tracked directly from the case form.
  C. Actions can be triggered based on specific success catena.
  D. The failure time is tracked.
  D. The failure time is tracked.

• Question 46:

  Your company has a Dynamics CRM organization.

  The company employs 20 technicians who respond to service calls at more than 1,000 customer locations.

  You need to recommend changes to the organization to meet the following requirements:

  Improve the accuracy of the estimated technician arrival time at the customer locations.

  Collect real-time analytics about visits to the customer locations.

  What should you include in the recommendation?

  A. FieldOne
  B. Unified Service Desk
  C. the interactive service hub
  D. Microsoft Power BI
  D. Microsoft Power BI

• Question 47:

  You have a Dynamics CRM organization.

  You need to gather customer data by using several surveys. The solution must use out-of- the box functionality.

  What are three methods that you can use to distribute the surveys? Each correct answer presents a complete solution.

  A. surveys published to websites wrapped in iFrames
  B. surveys published as mobile apps
  C. customer-specific surveys shared by sending invitations by email
  D. anonymous surveys made available through a URL
  E. surveys published as web apps
  B. surveys published as mobile apps
  C. customer-specific surveys shared by sending invitations by email
  D. anonymous surveys made available through a URL

• Question 48:

  You create a new entitlement that has the following configurations: Name: Ent1 Start date: In two weeks End date: In two years Allocation type: Number of cases Total Terms: 0 Status: Activated You need to identify the status of Ent1. What should you identify?.

  A. Draft
  B. Canceled
  C. Active
  D. Expired
  E. Waiting
  D. Expired

• Question 49:

  You have an account named Account1. Account1 owns two subsidiaries named

  Subsidiary1 and Subsidiary?.

  The records in Dynamics CRM are tracked and Account1 is set as the parent account for each subsidiary. Account1 handles the billing and the accounting for each subsidiary.

  You need to ensure that Subsidary1 has a service contract based on the number of cases and Subsidiary2 has a service contract based on the number of hours.

  What should you do?

  A. Apply the entitlement template for Account1.
  B. Create one entitlement for each subsidiary.
  C. Configure the Parent and Child case settings.
  D. Edit the terms of the service level agreement (SLA).
  B. Create one entitlement for each subsidiary.

• Question 50:

  You work for a company that handles large projects for customers.

  During a project, issues commonly arise.

  When there are multiple issues for a project, you need to have a master issue to which you can associate all individual issues. You must prevent the master issue from being resolved until all of the associated issues are resolved.

  What should you do?

  A. Create a subject for each Project and associate each case to that subject.
  B. Create individual cases that are all associated to the specific customer for whom you created the project.
  C. Use case merging to create a master case for the project, then merge any specific cases into the master case.
  D. Use parent and child cases and configure the Parent and Child case settings.
  D. Use parent and child cases and configure the Parent and Child case settings.