Microsoft Microsoft Certifications MB-340 Questions & Answers

• Question 91:

  You need to complete the configuration for seasonal sale events.

  What should you configure?

  A. Page templates

  B. Price groups

  C. Publish groups

  D. Audience targeting

  Correct Answer: C

  When to use publish groups You can use publish groups whenever you must stage and publish multiple documents together. For example, if your website updates content every season, you can create publish groups for these seasonal marketing motions. Your "Autumn Seasonal Update" publish group might contain new seasonal images, fragments that have seasonal marketing messages, pages that include seasonal product collections, or other seasonal website updates.

  Note: Fabrikam, Inc. operates a seasonal sale event twice each year.

  Seasonal sales events

  In preparation for each seasonal sale event, a marketing team will prepare the content changes for the e-commerce website. The team must be able to preview changes before a sale event goes live.

  All content changes related to a seasonal sale event must go live onto the e-commerce website at the same time. You must implement functionality to automatically publish the content.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/publish-groups

• Question 92:

  You need to configure the permissions for the lead buyer of Fabrikam, Inc.'s business partner. What should you do?

  A. Assign the system administrator user security role to the lead buyer.

  B. Change the role of the lead buyer to Admin in the customer hierarchy.

  C. Change the customer group assignment of the customer account belonging to the lead buyer.

  D. Assign the user administrator role to the lead buyer's account within Microsoft Azure Active Directory B2C.

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/b2b/partners-customer-hierarchies

• Question 93:

  You need to resolve the product search issue.

  What are the two possible ways to achieve the goal? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Create a new product lifecycle state. Assign the old products to the lifecycle state.

  B. Configure old products to be blocked at register.

  C. Stop released products for the sales process in Default Order settings.

  D. Assign the old products to a new product category. Add the category to the retail assortment as an exclusion line.

  Correct Answer: AB

  Issue: Product searches

  Stores report that it is difficult to search for products on the point of sale (POS). When users perform searches, many old products appear in search results. These products may have similar names to current products.

  A: As an engineering product goes through its lifecycle, it's important that you be able to control which transactions are allowed for each lifecycle state. For example, products that aren't yet in a mature state should not be put on a sales order. Alternatively, if a product is reaching its end-of-life state, you might want to control the inflow of that product.

  B: Under the Blocking area select the Blocked at register check box to block the products assigned to a category from being sold at POS terminals.

  Reference: https://docs.microsoft.com/en-us/dynamics365/supply-chain/engineering-change-management/product-lifecycle-state-transactions https://firebrand.training/uk/pdf/learn/microsoft/dynamics-retail-functional-r2-material.pdf

• Question 94:

  You need to resolve the inventory and order management issue. What should you do?

  A. Set Require payment for fulfilment to Card required the functionality profile.

  B. Set Default deposit percentage to 0 (zero) in Commerce parameters.

  C. Set Default deposit percentage to 100 in Commerce parameters.

  D. Set Require payment for fulfillment to Allow pay later in the functionality profile.

  Correct Answer: A

  Issue: Inventory and order management

  The customer service team reports that many customer orders do not dispatch due to missing payment information. After investigation, you determine that the orders which fail to dispatch are being placed in stores. Store associates are not

  being forced to enter payment details while placing orders.

  Remove the Pay later option from the POS

  When customer orders are created at the POS, the store associate can either collect a card payment for fulfillment or select Pay later to skip collection of card details. When the omni-channel Commerce order payments feature is turned on,

  the Pay later option should be removed from the POS. To remove it, search for Functionality profiles to open the Functionality profiles page. Select the relevant functionality provide and click Edit. On the General FastTab for the functionality

  profile, change the value of the Require payment for fulfillment field to Card required. This change must be synced to the channel database before it takes effect at the POS.

  Incorrect:

  * Default deposit percentage Default deposit percentage – Specify the percentage of the order total amount that the customer must pay as a deposit before an order can be confirmed. Depending on their privileges, store associates might be able to override the amount by using the Deposit override operation in POS, if that operation is configured for the transaction screen layout.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/commerce-payments https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview

• Question 95:

  You need to resolve the customer loyalty issue. What should you do?

  A. Resolve duplicate card number conflicts.

  B. Configure the Update loyalty card tiers job.

  C. Replace the customer loyalty cards.

  D. Configure the Process loyalty schemes job.

  Correct Answer: B

  Issue: Customers report that they are not upgraded to the Silver membership despite meeting the spending requirements for upgrade to the Silver membership level.

  Loyalty processes

  The following table describes the processes that must be run to send the loyalty configurations and data to your stores, and to retrieve the loyalty transactions from your stores.

  *

  Update loyalty card tiers (correct)

  Run this process to evaluate the customer's earning activity against the tier rules for a loyalty program, and to update the customer's tier status. This process is required only if you change the tier rules in loyalty programs and want the

  updated rules to be retroactively applied to loyalty cards that have already been issued. This process can be run as a batch process or for individual cards.

  *

  Process loyalty schemes (not correct)

  Run this process to associate loyalty schemes with the channels that the loyalty scheme is assigned to. This process can be scheduled to run as a batch process. You must run this process if you change loyalty configuration data, such as

  loyalty schemes, loyalty programs, or loyalty reward points.

  *

  Etc.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program

• Question 96:

  DRAG DROP

  A company produces medical compounds and sells the compounds at retail stores.

  You must track the following information about the compounds:

  the value and unit of measure for the concentration of active ingredients in the compound

  a compliance rating that describes how well the compound conforms to acceptable levels of byproducts

  You need to create fields to store the information on a sales order.

  Which attribute types should you use? To answer, drag the appropriate attribute types to the correct requirements. Each attribute type may be used once, more than once, or not at all. You may need to drag the split bar between panes or

  scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/attribute-attributegroups-lifecycle

• Question 97:

  DRAG DROP

  A company uses Dynamics 365 Commerce.

  The company wants to provide a special offer to a group of customers. This group of customers will receive a promotional code by email.

  The special offer gives customers a 10 percent discount on their next order. To qualify for the offer, the order must have a value of over $100. The promotional code must be entered when customers submit their next order.

  You need to configure the special offer. Which four actions should you perform in sequence?

  To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://ellipsesolutions.com/who-doesnt-like-discounts-in-the-dynamics-365-retail-channel/

  https://ellipsesolutions.com/keep-calm-and-coupon-in-dynamics-365/

• Question 98:

  DRAG DROP

  You are a Dynamics 365 Commerce consultant for a company.

  The company has three retail channels: an online store, a retail store, and a call center.

  The company requires customer orders to be available for pickup at its retail store. Sales orders for in-store pickup can be created in any retail channel.

  You create a mode of delivery for customer pickups. You also create a fulfillment group.

  Which retail channel should you select? To answer, drag the appropriate retail channels to the correct actions. Each retail channel may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/multiple-pickup-modes

• Question 99:

  HOTSPOT

  A company deploys a business-to-business (B2B) e-commerce website by using Dynamics 365 Commerce.

  A customer uses the online form to submit a request to become a business partner.

  You need to complete the onboarding process for the customer.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/b2b/manage-b2b-users

• Question 100:

  HOTSPOT

  A company's physical stores use cash for most transactions.

  Counting issues at registers cause discrepancies.

  You need to use POS operations to identify discrepancies.

  Which POS operations should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Explanation:

  Box 1: Tender declaration

  Tender declaration

  This operation is performed to specify the total amount of money that is currently in the cash drawer. Users most often perform this operation before they close a shift. The specified amount is compared against the expected shift amount to

  calculate the overage/shortage amount.

  Box 2: Float entry

  Float entries are non-sales transactions that are performed in an active shift to increase the amount of cash in the cash drawer. A typical example of a float entry is a transaction to add additional change to the drawer when it's running low.

  Note: Safe drop seems a better answer, but is not an option.

  Safe drops can be done on an active shift at any time. This operation removes money from the cash drawer so that it can be transferred to a more secure location, such as a safe in the back room. The total amount that is recorded for safe

  drops is included in shift totals, but it doesn't have to be counted as part of the tender declaration.

  Incorrect:

  * Print X

  This operation generates and prints an X report for the current active shift.

  Reference: https://docs.microsoft.com/en-us/dynamics365/commerce/shift-drawer-management