ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 141:

    Which of the following statements is NOT applicable to a standard change?

    A. It is fully documented.
    B. It can be implemented without additional authorization
    C. It often initiated as a service request
    D. It must be implemented as soon as possible
    E. It can be low risk.

  • Question 142:

    Which of the following are managed by facilities management?

    1. Hardware within a data centre or computer room

    2. Applications

    3. Power and cooling equipment

    4. Recovery sites

    A. 1, 2 and 3 only
    B. All of the above
    C. 1, 3 and 4 only
    D. 1 and 3 only

  • Question 143:

    Which Value chain Activity focuses on ensuring continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management?

    A. Plan
    B. Improve
    C. Obtain/Build
    D. Engage

  • Question 144:

    Which practice nurtures links with stakeholders at strategic and tactical levels?

    A. Service level management
    B. Relationship management
    C. Continual improvement
    D. Supplier management

  • Question 145:

    Which of the following should IT service continuity strategy be based on?

    1. Design of the service metrics

    2. Business continuity strategy

    3. Business impact analysis (BIA)

    4. Risk assessment

    A. 1, 2 and 4 only
    B. 1, 2 and 3 only
    C. 2, 3 and 4 only
    D. 1, 3 and 4 only

  • Question 146:

    Which of the following factors may influence an organization's strategy when using suppliers?

    1. Strategic focus

    2. Corporate Culture

    3. Subject Matter expertise

    A. none of the options
    B. 1
    C. all of the options
    D. 3
    E. 2

  • Question 147:

    How are target resolution times used in the 'incident management' practice?

    A. They are agreed, documented, and communicated to help set user expectations
    B. They are established, reviewed, and reported to ensure that customers are happy with the service
    C. They are initiated, approved, and managed to ensure that predictable responses are achieved
    D. They are scheduled, assessed and authorized to reduce the risk of service failures

  • Question 148:

    Which of the following are classed as stakeholders in service management?

    1. Customers

    2. Users

    3. Suppliers

    A. All of the above
    B. 1 and 3 only
    C. 1 and 2 only
    D. 2 and 3 only

  • Question 149:

    Which of the following combinations covers all the roles in Service Asset and Configuration Management?

    A. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
    B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
    C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
    D. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager

  • Question 150:

    Which of the following models would be MOST useful in helping to define an organizational structure?

    A. RACI model
    B. Service Model
    C. Continual Service improvement (CSI) model.
    D. The Deming Cycle

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