ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 131:

    What role would be MOST suitable for someone with lots of experience working in IT and business roles?

    They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

    A. Service desk agent
    B. Problem analyst
    C. Service level manager
    D. Change authority

  • Question 132:

    Which one of the following is an objective of release and deployment management?

    A. To standardize methods and procedures used for efficient and prompt handling of all changes
    B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
    C. To ensure that the overall business risk of change is optimized
    D. To define and agree release and deployment plans with customers and stakeholders

  • Question 133:

    Which is NOT a purpose of a Product Description?

    A. Define the time and cost needed to produce the product
    B. Define the quality skills required to check the product
    C. Define the function and appearance of the product
    D. Define the development skills required to produce the product

  • Question 134:

    Which of the following ITIL Managment practices is responsible for prevent recurring incidents?

    A. Problem Management
    B. Incident Management
    C. Monitoring and Event Management
    D. Information security Management

  • Question 135:

    Which guiding principle discourages `silo activity'?

    A. Focus on value
    B. Start where you are
    C. Collaborate and promote visibility
    D. Keep it simple and practical

  • Question 136:

    Which one of the following is NOT a characteristic of a process?

    A. It is measureable
    B. It delivers specific results
    C. It responds to specific events
    D. It structure an organization

  • Question 137:

    Which one of the following is the BEST description of a major incident?

    A. An incident which is so complex that it requires root cause analysis before a workaround can be found
    B. An incident which requires a large number of people to resolve
    C. An incident logged by a senior manager
    D. An incident which has a high priority or a high impact on the business

  • Question 138:

    Identity the missing word in the following sentence The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of __. and the CIs that support them, is available when and where it is needed

    A. organizations
    B. outcomes
    C. relationships
    D. services

  • Question 139:

    Which practice identifies metrics that reflect the customer's experience of a service?

    A. Continual improvement
    B. Service desk
    C. Service level management
    D. Problem management

  • Question 140:

    Which concept of service management is based on such aspects as availability, capacity, and continuity?

    A. Capability
    B. Resource
    C. Warranty
    D. Utility

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