ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 151:

    Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

    A. Monitoring and event management
    B. Incident management
    C. Service level management
    D. IT asset management

  • Question 152:

    What should be done first when applying the 'focus on value' guiding principle?

    A. Identify all suppliers and partners involved in the service
    B. Determine the cost of providing the service
    C. Identify the outcomes that the service facilitates
    D. Determine who the service consumer is in each situation

  • Question 153:

    Which process is responsible for managing all service requests from users?

    A. Change fulfillment
    B. Incident management
    C. Request fulfillment
    D. Event management

  • Question 154:

    Which is a purpose of the 'service level management' practice?

    A. To establish and nurture the links between the organization and its stakeholders
    B. To ensure that the organization's suppliers and their performance are managed appropriately
    C. To set clear business-based targets for service levels
    D. To support the agreed quality of a service handling all agreed, user-initiated service requests

  • Question 155:

    The BEST description of the purpose of Service Operation is?

    A. To decide how IT will engage with suppliers during the Service Management Lifecycle
    B. To proactively prevent all outages to IT Services
    C. To deliver and support IT Services at agreed levels to business users and customers
    D. To design and build processes that will meet business needs

  • Question 156:

    Which phase of problem management includes the regular assessment of the effectiveness of workarounds?

    A. Problem identification
    B. Problem control
    C. Error control
    D. Problem analysis

  • Question 157:

    What is known as a documented agreement between a service provider and a customer that identifies both the expected level of services and the services required?

    A. Service Level Agreement
    B. Work Instruction
    C. Service Offering
    D. Vision

  • Question 158:

    Match the following activities with the Deming Cycle stages

    1. Monitor, Measure and Review

    2. Continual Improvement

    3. Implement Initiatives

    4. Plan for Improvement

    A. 1 Plan, 2 Do, 3 Check, 4 Act
    B. 3 Plan, 2 Do, 4 Check, 1 Act
    C. 4 Plan, 3 Do, 1 Check, 2 Act
    D. 2 Plan, 3 Do, 4 Check, 1 Act

  • Question 159:

    Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?

    A. A Problem model
    B. A Service Improvement Plan (SIP)
    C. A Request for Change (RFC)
    D. A Business Case

  • Question 160:

    Which guiding principle leads to a faster response to customer needs by time boxing activities and learning from the outputs of previous activities?

    A. Focus on value
    B. Progress iteratively with feedback
    C. Optimize and automate
    D. Collaborate and promote visibility

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