HP HP5-B02D Online Practice Questions and Exam Preparation

HP HP5-B02D Online Questions & Answers

• Question 1:

  What is meant by a "Clone Cartridge"?

  A. A high quality remanufactured cartridge that comes with HP Original toner or ink
  B. A one-to-one copy of an HP cartridge that comes in HP packaging
  C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
  D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
  C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original

• Question 2:

  Why is the term "Compatible Cartridge" confusing for customers?

  A. It is a term for a Remanufactured cartridge
  B. It is a term used for Refilled, Remanufactured and Clone cartridges.
  C. It is a term for a product with a low purchasing price.
  D. It is a term for a 100% new cartridge
  B. It is a term used for Refilled, Remanufactured and Clone cartridges.

• Question 3:

  Where can customers find more information about how to protect themselves from counterfeit products?

  A. The HP anti-counterfeit video hotline
  B. The HP anti-counterfeit website
  C. The HP anti-counterfeit TV channel
  D. The HP anti-counterfeit end-customer investigation trainings
  B. The HP anti-counterfeit website

• Question 4:

  Which feature is included in a Laser printing system?

  A. Tri-color cartridge
  B. Charging roller
  C. Print head
  D. Adaptive lighting
  B. Charging roller

• Question 5:

  Which program provides a full service contract to the customer?

  A. HP Channel Lead Pay Per Use
  B. HP Supplies Big Deal
  C. HP Planet Partner Program
  D. HP Win-Back
  B. HP Supplies Big Deal

• Question 6:

  Which customer is ideally suited to the HP Win-Back program? (Select two.)

  A. HP loyal customers
  B. Home users / channel partners lost customers
  C. HP EB customers
  D. Switchers
  B. Home users / channel partners lost customers
  D. Switchers

• Question 7:

  Where is the security label on a laser cartridge?

  A. Only on the bottom
  B. Only on the top
  C. Randomly placed on the packaging
  D. Always on the tear strip
  B. Only on the top

• Question 8:

  Why are HP supplies important to the reseller?

  A. Because of the partner discount process
  B. Because the customer will only choose original supplies
  C. Because you can have the highest margin with HP originals
  D. Because the customer purchasing period can be up to 10 years for just one printer
  A. Because of the partner discount process

• Question 9:

  What are the hidden costs in the framework of printing?

  A. Wasted toner, ink,and paper due to reprints
  B. Costs of an intern
  C. Price of the printer after tax
  D. Price of the cartridge after discounts
  A. Wasted toner, ink,and paper due to reprints

• Question 10:

  What is the name of the HP print cartridge return and recycle program?

  A. HP Earth Care
  B. HP Environmental Care Pack
  C. HP Planet Partner
  D. HP Go Recycle
  C. HP Planet Partner