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HP5-B02D Real Exam Questions

Delta-Selling HP Imaging and Printing Supplies

20 questions available · Page 1 of 2

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Question 1 Multiple choice

Which customer is ideally suited to the HP Win-Back program? (Select two.)

  1. A

    HP loyal customers

  2. B

    Home users / channel partners lost customers

  3. C

    HP EB customers

  4. D

    Switchers

Show answer and explanation

Correct answers: B, D

Question 2 Single choice

When might you get suspicious about a security label?

  1. A

    When there is no color-flip and motion feature

  2. B

    When the label is on a value Inkjet cartridge

  3. C

    When the label has a quick response (QR)

  4. D

    When the label is placed on the tear strip

Show answer and explanation

Correct answer: A

Question 3 Single choice

Where is the security label on a laser cartridge?

  1. A

    Only on the bottom

  2. B

    Only on the top

  3. C

    Randomly placed on the packaging

  4. D

    Always on the tear strip

Show answer and explanation

Correct answer: B

Question 4 Single choice

What is the name of the HP print cartridge return and recycle program?

  1. A

    HP Earth Care

  2. B

    HP Environmental Care Pack

  3. C

    HP Planet Partner

  4. D

    HP Go Recycle

Show answer and explanation

Correct answer: C

Question 5 Single choice

What are the hidden costs in the framework of printing?

  1. A

    Wasted toner, ink,and paper due to reprints

  2. B

    Costs of an intern

  3. C

    Price of the printer after tax

  4. D

    Price of the cartridge after discounts

Show answer and explanation

Correct answer: A

Question 6 Single choice

What results when a non-HP cartridge is used on an HP printer?

  1. A

    If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.

  2. B

    If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

  3. C

    The original HP Universal Print Driver will not support the printer anymore.

  4. D

    The printer will print at a lower quality but at a higher speed

Show answer and explanation

Correct answer: A

Question 7 Single choice

Which statement best describes the warranty on HP laser supplies?

  1. A

    HP offers 6 months of warranty for all HP laser supplies

  2. B

    As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

  3. C

    HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

  4. D

    No warranty is applicable to HP laser supplies.

Show answer and explanation

Correct answer: A

Question 8 Single choice

Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

  1. A

    The HP Product Bulletin

  2. B

    The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand

  3. C

    The HP Supplies Website: www.hp.com/page/yield

  4. D

    The Clever Sales Portal for Resellers

Show answer and explanation

Correct answer: A

Question 9 Single choice

According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

  1. A

    12% ink and 11% toner

  2. B

    92% ink and 94% toner

  3. C

    33% ink and 12% toner

  4. D

    59% ink and 59% toner

Show answer and explanation

Correct answer: B

Question 10 Single choice

What characterizes the supplies product life cycle?

  1. A

    It is linked to the page coverage.

  2. B

    It is the same as the product lifecycle of the printer (hardware).

  3. C

    It is significantly longer than the product lifecycle of the printer (hardware).

  4. D

    It is shorter than the product lifecycle of a printer (hardware).

Show answer and explanation

Correct answer: D