HP HP5-B02D Online Practice Questions and Exam Preparation

HP HP5-B02D Online Questions & Answers

• Question 11:

  Which term or phrase is synonymous with value for money?

  A. Excellent reliability and superior print quality
  B. Low purchase price
  C. Good margin
  D. Warranty
  B. Low purchase price

• Question 12:

  According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

  A. 12% ink and 11% toner
  B. 92% ink and 94% toner
  C. 33% ink and 12% toner
  D. 59% ink and 59% toner
  B. 92% ink and 94% toner

• Question 13:

  What are the components of Laser cartridges? (Select three.)

  A. Laser diode
  B. Imaging drum
  C. Fuser
  D. Charging roller
  E. Cleaning blade
  F. Pick-up roller
  A. Laser diode
  B. Imaging drum
  E. Cleaning blade

• Question 14:

  When might you get suspicious about a security label?

  A. When there is no color-flip and motion feature
  B. When the label is on a value Inkjet cartridge
  C. When the label has a quick response (QR)
  D. When the label is placed on the tear strip
  A. When there is no color-flip and motion feature

• Question 15:

  Which statement best describes the warranty on HP laser supplies?

  A. HP offers 6 months of warranty for all HP laser supplies
  B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
  C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
  D. No warranty is applicable to HP laser supplies.
  A. HP offers 6 months of warranty for all HP laser supplies

• Question 16:

  Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?

  A. The HP Product Bulletin
  B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand
  C. The HP Supplies Website: www.hp.com/page/yield
  D. The Clever Sales Portal for Resellers
  A. The HP Product Bulletin

• Question 17:

  What is a risk of using counterfeit cartridges?

  A. Counterfeit cartridges generally produce print documents with unacceptable quality.
  B. HP will bring legal action against customers who use counterfeit cartridges.
  C. Counterfeit products can damage a printer.
  D. Customers generally pay more for counterfeit cartridges.
  A. Counterfeit cartridges generally produce print documents with unacceptable quality.

• Question 18:

  What results when a non-HP cartridge is used on an HP printer?

  A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP- warranty.
  B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
  C. The original HP Universal Print Driver will not support the printer anymore.
  D. The printer will print at a lower quality but at a higher speed
  A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP- warranty.

• Question 19:

  How does HP recycle cartridges?

  A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
  B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
  C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
  D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
  C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

• Question 20:

  What characterizes the supplies product life cycle?

  A. It is linked to the page coverage.
  B. It is the same as the product lifecycle of the printer (hardware).
  C. It is significantly longer than the product lifecycle of the printer (hardware).
  D. It is shorter than the product lifecycle of a printer (hardware).
  D. It is shorter than the product lifecycle of a printer (hardware).