HP HP2-H08 Online Practice Questions and Exam Preparation

HP HP2-H08 Online Questions & Answers

• Question 111:

  Which action should you suggest to a customer before you go onsite to replace an intermittently failing hard drive?

  A. Print all relevant error logs.
  B. Create a user ID.
  C. Back up important data.
  D. Provide the login password.
  C. Back up important data.

• Question 112:

  A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

  A. Replace the battery under warranty as long as the notebook is still under warranty.
  B. Tell the customer that the battery warranty does not cover battery degradation.
  C. Advise the customer to purchase an HP Care Pack to cover the battery replacement.
  D. Recalibrate the battery to increase the battery capacity.
  D. Recalibrate the battery to increase the battery capacity.

• Question 113:

  A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

  A. HP Assistant
  B. Microsoft Aero
  C. HP Help and Support
  D. Microsoft Office
  D. Microsoft Office

• Question 114:

  One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?

  A. memory
  B. system board
  C. hard drive
  D. processor
  C. hard drive

• Question 115:

  The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.)

  A. processor manufacturer
  B. SyStem chipset
  C. operating system
  D. memory drivers
  E. hard drive capacity
  B. SyStem chipset
  C. operating system

• Question 116:

  HP Disk Sanitizei (Shredder) is part of which HP security suite?

  A. SecurityTools
  B. ProtectTools
  C. DefenclTools
  D. SafeGuarclTools
  A. SecurityTools

• Question 117:

  Which function do HP Care Packs provide?

  A. software patches and updates
  B. extended warranty support service
  C. additional sales assistance
  D. increased software functionality
  B. extended warranty support service

• Question 118:

  A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?

  A. The customer can bring the notebook to any service center in any country.
  B. The customer should check with the service center in the foreign country.
  C. The customer must return the product to a country where the product is supported.
  D. The customer has invalidated the warranty by traveling outside their region.
  C. The customer must return the product to a country where the product is supported.

• Question 119:

  After installing new software, a customer reports an operating system failure that results in random blue screens. What is the first option you should recommend for this customer?

  A. Restore the operating system from the operating system CD/DVD.
  B. Replace the hard drive.
  C. Use Microsoft System Restore to return to a previous known working state.
  D. Repair the operating system using the operating system CD/DVD.
  A. Restore the operating system from the operating system CD/DVD.

• Question 120:

  What should you do before installing a replacement part in an HP workstation?

  A. Validate the issue.
  B. Reload the operating system.
  C. Confirm the warranty.
  D. Format the drive.
  A. Validate the issue.