HDI HD0-100 Online Practice Questions and Exam Preparation

HDI HD0-100 Online Questions & Answers

• Question 21:

  Click the Task button. Place the Problem Solving steps in order. For instructions on how to answer a Drag and Drop question, click the Help button.

  Select and Place:

  

  

• Question 22:

  In which two instances is it appropriate to use the customers first name? (Choose two.)

  A. During the initial interaction with the customer
  B. When the customer becomes irate
  C. During informal communication
  D. When you have established a good rapport with the customer
  C. During informal communication
  D. When you have established a good rapport with the customer

• Question 23:

  Companies typically restrict access to which three types of data? (Choose three.)

  A. Office location
  B. Personnel records
  C. Proprietary information
  D. Payroll information
  B. Personnel records
  C. Proprietary information
  D. Payroll information

• Question 24:

  Click the Task button. Place the network terms that are most related to one another and that provide similar functionality next to each other. For instructions on how to answer a Drag and Drop question, click the Help button.

  Select and Place:

  

  

• Question 25:

  What are three key strengths of critical thinkers? (Choose three.)

  A. They are logical
  B. They are empathetic
  C. They are analytical
  D. They areorganised
  A. They are logical
  C. They are analytical
  D. They areorganised

• Question 26:

  What is a key benefit of a positive work environment?

  A. Diversification of skill sets isminimised
  B. The need for recognition of individual effort isminimised
  C. Rapport among team members is increased
  D. Management involvement is separated from individual involvement
  C. Rapport among team members is increased

• Question 27:

  Which statement best describes communication within a positive work environment?

  A. Peer-to-peer communication works best within the department
  B. Managers are responsible for initiating vertical communication
  C. Communication among all members of theorganisation is maximised
  D. E-mail and automated communications mediums are used extensively
  C. Communication among all members of theorganisation is maximised

• Question 28:

  What should you do to assess a customer level of knowledge? What should you do to assess a customer? level of knowledge?

  A. Ask open questions
  B. Provide more detailed explanations
  C. Assume the customer has a basic level of knowledge
  D. Ask closed questions
  A. Ask open questions

• Question 29:

  Which two are characteristics of an organisation with good inter-departmental relationships? (Choose two.)

  A. Low employee turnover
  B. Low superior-to-subordinate interaction
  C. Low turnover rate betweenorganisations
  D. High employee morale
  A. Low employee turnover
  D. High employee morale

• Question 30:

  Which question allows you to determine whether or not your customer is logged on to the network?

  A. Which drives are displayed on your computer?
  B. What is your login ID?
  C. Are you logged on to the network?
  D. Can you access e-mail?
  A. Which drives are displayed on your computer?