HDI HD0-100 Online Practice Questions and Exam Preparation

HDI HD0-100 Online Questions & Answers

• Question 1:

  What are three important attributes of high-quality leaders? (Choose three.)

  A. They encourage interest and curiosity among subordinates
  B. They use authority and control to direct the subordinates
  C. They provide a channel through which problems can be aired
  D. They stimulate creativity and innovation among subordinates
  A. They encourage interest and curiosity among subordinates
  C. They provide a channel through which problems can be aired
  D. They stimulate creativity and innovation among subordinates

• Question 2:

  Who is responsible for maintaining a working environment conducive to effective inter- departmental relationships?

  A. Executive management
  B. Department managers
  C. Everyone
  D. Human resources
  C. Everyone

• Question 3:

  In what three ways can you convey to the customer a desire and ability to help? (Choose three.)

  A. Be confident
  B. Be agreeable to all customer opinions
  C. Be talkative
  D. Be efficient
  E. Be enthusiastic, but natural
  A. Be confident
  D. Be efficient
  E. Be enthusiastic, but natural

• Question 4:

  What does the abbreviation CTI stand for?

  A. Computer Telephony Integration
  B. Calls, Telephones, and Internet
  C. Customer Telephone Interface
  D. Customised Telephony Intelligence
  A. Computer Telephony Integration

• Question 5:

  Which two are characteristics of unsuccessful teams? (Choose two.)

  A. Good team morale
  B. Lack objectives
  C. Lack of ownership
  D. Independence
  B. Lack objectives
  C. Lack of ownership

• Question 6:

  Which statement about telephone etiquette is true?

  A. Gum chewing is acceptable as long as the customer cannot hear it
  B. Eating is okay as long as you obtain the customer's consent
  C. "Please hold" is an appropriate way to answer the telephone when you are busy
  D. It is customary to pick up the telephone between one to three rings
  D. It is customary to pick up the telephone between one to three rings

• Question 7:

  Which statement best describes logical problem solving?

  A. Finding a workaround in the shortest possible time
  B. Organising a problem into a series of rational, orderly steps
  C. Applying a project management approach
  D. A reactive process
  B. Organising a problem into a series of rational, orderly steps

• Question 8:

  Which two characterise a successful negotiator? (Choose two.)

  A. Focuses on the best solution
  B. Presents a plan of how to get to the solution
  C. Viewed as a problem solver
  D. Steps to the customers side for understanding
  C. Viewed as a problem solver
  D. Steps to the customers side for understanding

• Question 9:

  An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?

  A. The analyst calls the customer back and blames the incorrect information on bad documentation
  B. The analyst has another analyst call the customer
  C. The analyst closes the call and moves to the next call
  D. The analyst calls the customer back to correct the information
  D. The analyst calls the customer back to correct the information

• Question 10:

  Which three skills should a network administrator's skill set include? (Choose three.)

  A. Perform loop-back tests
  B. Run tests on automated intranet password reset system
  C. Conduct remote diagnostics on the network interface card (NIC)
  D. Perform PING, Telnet, and trace route tests
  A. Perform loop-back tests
  C. Conduct remote diagnostics on the network interface card (NIC)
  D. Perform PING, Telnet, and trace route tests