Genesys GCP-GCX Online Practice Questions and Exam Preparation

Genesys GCP-GCX Online Questions & Answers

• Question 131:

  You can use Regular Expressions to create Number Plans.

  A. True
  B. False
  A. True

• Question 132:

  Genesys Cloud CX Voice is __________.

  A. A third-party service that provides external Phone Trunks.
  B. A help bot that is available within Genesys Cloud CX chat.
  C. Another name for Genesys Cloud CX.
  D. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
  D. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

  ---

  Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure.

  References:

  https://help.mypurecloud.com/articles/about-genesys-cloud-voice/

  https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/

• Question 133:

  Your customizations in the interaction view remain in effect even if you leave the view and return to it later.

  A. True
  B. False
  A. True

  ---

  Your customizations in the interaction view remain in effect even if you leave the view and return to it later is a true statement. The interaction view is a view that shows various metrics and details related to interaction performance and activities in Genesys Cloud CX Performance menu. The interaction view can help you measure and improve various aspects of your interaction performance and activities, such as:

  Interaction volume

  Interaction quality

  Interaction outcomes

  Interaction flows

  Your customizations in the interaction view remain in effect even if you leave the view and return to it later because:

  You can customize the interaction view by using various filters and columns to show only certain data. For example, you can choose to show only certain columns or filter to see certain types of interactions. You can also save your filter and column settings as a saved view to switch quickly between different data of interest in the same view. Your customizations remain as you navigate from view to view or leave and return to a view. This means that Genesys Cloud CX remembers your preferences and

  settings for the interaction view and applies them when you access the view again. This can help you save time and effort when you want to see the same data again.

  References: https://help.mypurecloud.com/articles/interactions-view-overview/

  https://help.mypurecloud.com/articles/customize-performance-views/

• Question 134:

  Policies automate repetitive quality management tasks.

  Which of the following items could be defined as policies? (Choose three.)

  A. Update the Do Not Call list with records that have the appropriate wrap-up code.
  B. Specify time sets as a matching criteria.
  C. Set up a schedule to run a daily report.
  D. Automatically assign an evaluation for all calls over 5 minutes.
  E. Determine how long to retain recordings and whether to archive or delete them.
  B. Specify time sets as a matching criteria.
  D. Automatically assign an evaluation for all calls over 5 minutes.
  E. Determine how long to retain recordings and whether to archive or delete them.

• Question 135:

  The _________ provides a high-level overview of a campaign's performance.

  A. Historical view
  B. Campaign Performance Summary view
  C. Campaign Performance Detail view
  D. Outbound Campaign view
  E. Dynamic view
  B. Campaign Performance Summary view

• Question 136:

  How do you represent your organization when you contact the Genesys Cloud CX support team?

  A. Organization ID
  B. Company Name
  C. Agent Name
  D. ID
  A. Organization ID

  ---

  Organization ID is how you represent your organization when you contact the Genesys Cloud CX support team. Organization ID is a unique identifier that is assigned to your organization when you sign up for Genesys Cloud CX. Organization ID helps the Genesys Cloud CX support team to locate your organization's account information and provide faster and better service. You can find your organization ID by clicking Admin > Account Settings > Organization Settings in Genesys Cloud CX window.

  References:

  https://help.mypurecloud.com/articles/organization-id/

  https://help.mypurecloud.com/articles/contact-genesys-cloud-customer-care/

• Question 137:

  You must work closely with _______ before completing configurations for external SIP trunks.

  A. Genesys
  B. The Resource Center
  C. Your carrier
  D. Your designated contact
  C. Your carrier

• Question 138:

  Organizations with a single Communicate license can set up basic call routing.

  A. True
  B. False
  A. True

• Question 139:

  Which action becomes available when configuring an Outbound Route?

  A. Define number plans for inbound routing
  B. Assign a classification for call destinations
  C. Create agent utilization rules
  D. Configure agent scripting options
  B. Assign a classification for call destinations

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  Outbound Routes allow admins to classify destination numbers (local, long-distance, international) and select trunks accordingly.

• Question 140:

  Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?

  A. Calling Address
  B. Protocol Capture
  C. Media Capture
  D. SIP Access Level
  C. Media Capture