Genesys GCP-GCX Online Practice Questions and Exam Preparation

Genesys GCP-GCX Online Questions & Answers

• Question 121:

  You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

  A. True
  B. False
  B. False

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  You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand is a false statement. You can develop a plan to generate reports regularly and also run reports on demand in Genesys Cloud CX Performance menu. Reports are tools that allow you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. Reports can help you measure and improve various aspects of your contact center, such as: Agent performance Queue performance Interaction quality Customer satisfaction Workforce management You can develop a plan to generate reports regularly by scheduling reports in Genesys Cloud CX Performance menu . Scheduling reports allows you to automate the generation and delivery of reports based on various options , such as : Report type Report format Report frequency Report recipients You can also run reports on demand by viewing reports in Genesys Cloud CX Performance menu . Viewing reports allows you to generate and display reports based on various options , such as : Report type Report filters Report date range Report columns

  References: https://help.mypurecloud.com/articles/reports-overview/ https://help.mypurecloud.com/articles/schedule-a-report/ https://help.mypurecloud.com/articles/view-a-report/

• Question 122:

  Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

  A. Gateway
  B. SIP
  C. Outbound Proxy
  D. WebRTC
  B. SIP
  D. WebRTC

• Question 123:

  Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

  A. Disable Location Detection
  B. Password Expiration
  C. Disable Genesys Cloud CX Login
  D. Open Admission
  C. Disable Genesys Cloud CX Login

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  Disable Genesys Cloud CX Login is a feature that requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX. This feature prevents users from logging in with their Genesys Cloud CX credentials and requires them to use an SSO provider instead. This feature enhances security and simplifies user management for organizations that use SSO.

  References:

  https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO

  https://help.mypurecloud.com/articles/disable-genesys-cloud-login/

  https://help.mypurecloud.com/articles/about-single-sign-on/

• Question 124:

  Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation.

  A. True
  B. False
  B. False

• Question 125:

  You suspect that one of your agents is not productive.

  Which report would you run to view the agent's time on breaks and login/logout details?

  A. Interaction Details Report
  B. User Status Detail Report
  C. Agent Metrics Report
  D. Queue Metrics Daily Report
  B. User Status Detail Report

• Question 126:

  Which architectural approach is used to develop a single application as a suite of small services?

  A. Monolithic Architecture
  B. Microservices Architecture
  C. Genesys Cloud CX Salesforce Architecture
  D. Single Core Architecture
  B. Microservices Architecture

  ---

  Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs. Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team.

  References: https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud

• Question 127:

  Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

  A. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
  B. It provides core telephony services.
  C. It provides for the integration of Active Directory, SharePoint, and other third-party data.
  D. It manages the Genesys Cloud CX platform services.
  E. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
  A. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
  B. It provides core telephony services.
  E. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

  ---

  The following statements are true regarding the Genesys Cloud CX Edge appliance:

  It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

  It provides core telephony services such as call control, call recording, call quality monitoring, etc.

  It operates as a provisioning server, media server, SIP proxy, and SIP gateway. The following statements are false regarding the Genesys Cloud CX Edge appliance:

  It provides for the integration of Active Directory, SharePoint, and other third-party data.

  It manages the Genesys Cloud CX platform services. The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers.

  References:

  https://help.mypurecloud.com/articles/about-edge-devices/

  https://help.mypurecloud.com/articles/edge-device-overview/

• Question 128:

  The Skills Performance View shows skills requested by interactions as Skill Groups.

  A. True
  B. False
  A. True

• Question 129:

  What is the maximum file size that can be uploaded onto Genesys Cloud CX's Workspace?

  A. 10 MB
  B. 100 MB
  C. 2 GB
  D. No limit
  C. 2 GB

• Question 130:

  Genesys Cloud CX tracks metric statistics in __________ minute intervals.

  A. 20
  B. 30
  C. 45
  D. 10
  B. 30