Genesys GCP-GCX Online Practice Questions and Exam Preparation

Genesys GCP-GCX Online Questions & Answers

• Question 1:

  The Skills Performance View shows skills requested by interactions as Skill Groups.

  A. True
  B. False
  A. True

• Question 2:

  From the Interactions View, it is possible to access the details of only Inbound interactions.

  A. True
  B. False
  B. False

• Question 3:

  The ______ app leverages the form factor of iOS tablets to give supervisors, managers, and executives anytime/anywhere access to key metrics and alerts.

  A. Genesys Cloud CX Admin
  B. Genesys Cloud CX User
  C. Genesys Cloud CX Reporting
  D. Genesys Cloud CX Supervisor
  D. Genesys Cloud CX Supervisor

• Question 4:

  On Genesys Cloud CX, the DNIS can only be a number or a Genesys Cloud CX user name.

  A. True
  B. False
  B. False

• Question 5:

  Through the DNIS Performance view, you can identify performance issues due to a decline in call volumes and longer wait times for DNIS numbers.

  A. True
  B. False
  A. True

• Question 6:

  With the ______ feature provided by Genesys Cloud CX, an administrator can effectively monitor agents and analyze their performance.

  A. Analytics Workspace
  B. Group Workspace
  C. Workspace
  D. All of the above
  A. Analytics Workspace

• Question 7:

  Organizations with a single Communicate license can set up basic call routing.

  A. True
  B. False
  A. True

• Question 8:

  Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

  A. Gateway
  B. SIP
  C. Outbound Proxy
  D. WebRTC
  B. SIP
  D. WebRTC

• Question 9:

  In terms of security, your Organization can de ne which entities on the internet can contact Genesys Cloud CX through SIP Access Control configured in the External Trunk.

  A. True
  B. False
  A. True

• Question 10:

  What type of trunk would you configure to connect to Polycom Phones?

  A. WebRTC phone trunk
  B. Phone trunk
  C. External trunk
  D. Network interface trunk
  B. Phone trunk